Application Support Engineer – IT Operations

Application Support Engineer – IT Operations

Clean Harbors Inc. (www.cleanharbors.com) is a NYSE listed US based $6.5 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim.

Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 25,000 employees and has over 750 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico, the anthrax attacks in New York, the 2015 avian flu outbreak that devastated the poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment

Job Title: Application Support Engineer – IT Operations

Experience: 2-4 Years

Location: Hyderabad

• Perform initial triage and troubleshooting for applications, websites and backend services related incidents (P1/P2)

 • Monitor application health, logs, and alerts using monitoring tools 

• Analyze issues related to .NET based applications, APIs, database layers and Angular frontends 

• Execute basic SQL queries for data validation, troubleshooting, and issue analysis 

• Identify whether issues are related to application, database, infrastructure, or network 

• Perform log analysis (IIS logs, application logs, event logs) 

• Restart services, validate jobs, and perform basic remediation steps 

• Coordinate with development, database, and infra teams for issue resolution 

• Ensure proper incident documentation, updates, and closure in ITSM tools (e.g., ServiceNow) • Participate in Major Incident Management (MIM) calls and provide updates • Follow SLA adherence and escalation procedures • Support deployment validations and post-release monitoring 

• Contribute to knowledge base articles and SOP documentation

Technical Skills Required: 

• Basic understanding of .NET framework / .NET Core applications 

• Familiarity with C# applications 

• Working knowledge of Angular-based web applications 

• Hands-on experience with Microsoft SQL Server: o Writing SELECT queries o Basic troubleshooting (locks, slow queries, data validation) o Stored Procedures and performance analysis

• Understanding of REST APIs, HTTP status codes, and web services 

• Experience with Log monitoring platforms (e.g., Logic Monitor, Dynatrace, etc.) • Basic knowledge of Windows Server, IIS, Network & sever components and application hosting

Preferred Skills: 

• Experience with ITSM tools like ServiceNow and other APM observability tools

 • Exposure to incident/problem/Change management processes (ITIL) 

• Knowledge of batch jobs, schedulers (e.g., SQL Agent, SSIS jobs) 

• Basic scripting (PowerShell or similar) 

• Understanding of cloud platforms (Azure) Soft Skills: 

• Strong analytical and troubleshooting skills 

• Good communication for incident updates and stakeholder coordination 

• Ability to work in 24x7 / shift-based operations 

• High ownership during critical incidents 

• Availability during weekends or holidays based on business needs