Customer Service Manager_R_WBG Operations (Ops)-Customer Service Desk_Delhi
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 1 yearJob Description
Customer Service Manager_R_WBG Operations (Ops)-Customer Service Desk_Delhi
- Responsible for managing customer service operations and leading the customer service desk. - Oversee daily activities to ensure high-quality service delivery and customer satisfaction. - Coordinate with various teams to resolve customer issues efficiently. - Manage and mentor customer service staff to improve performance. - Ensure adherence to company policies and operational standards. - Handle escalations and complex customer queries. - Maintain records and generate reports related to customer service metrics. - Work closely with operations teams to streamline processes and enhance service quality.Job role
Job requirements
About company
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