Program Manager

Area(s) of responsibility

About Birlasoft:
Birlasoft, a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. We take pride in our consultative and design thinking approach, driving societal progress by enabling our customers to run businesses with unmatched efficiency and innovation. As part of the CK Birla Group, a multibillion-dollar enterprise, we boast a 12,500+ professional team committed to upholding the Group's 162-year legacy. Our core values prioritize Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities. Join us in shaping a future where technology seamlessly aligns with purpose.

Job Title: Project Manager JDE

Required Experience

•    Looking for a Project Manager – ERP Implementation to analyse, plan and drive the implementation of the Enterprise Resource Planning (ERP) solution using Oracle JD Edwards.
•    The Project Manager (PM) will help to execute and improve the key service delivery processes for this project and ensure that the correct metrics and Key Performance Indicators are in place. 
•    The role of the Project Manager – ERP Implementation is to execute the project and deliver the desired outcomes in an effective and profession manner, ensuring that the company’s infrastructure and services are aligned with, and support, its strategic objectives. 
•    The PM will initiate the project and do the project planning, execution, control; and close the project, once all the identified and agreed scope of work is implemented and tested for quality. 
•    Understanding the project scope, schedule, deliverables; and working closely with internal stakeholders to cognise their needs and expectations. 
•    End to end program management – project initiation, planning, execution, control, and closure 
•    Collaborating effectively with internal stakeholders, both in-person and through remote working models as needed
•    Project stakeholder management – working closely with internal and external stakeholders.
•    Partner relationship management – maintaining a healthy working relationship without compromising on deliverables and outcomes. 
•    Driving periodic project reviews and mitigating risks with due diligence and a data driven approach.
•    Escalating project issues to the senior management when needed. 
•    Driving accountability and continual service improvements - reviewing support practices, performing trend analysis on key operational metrics, ensuring a high focus on end-to-end project delivery. 
•    Reporting, analysing, and resolving issues related to the implementation, stakeholders, and project operations that may impact service quality; ensuring that stakeholders’ questions and problems are resolved properly and quickly.
•    Improving support experience for quality results by studying, evaluating, and redesigning processes, establishing and communicating service metrics, monitoring and analysing results, and implementing changes. 
•    Implementing process optimisation, improvements, and modernisation initiatives where appropriate.
•    Identifying process inefficiencies and compliance issues and implementing strategic solutions. 
•    Participating actively and collaborating within the IT team, providing feedback on current day to day activities, and recommending improvements.