Engineer / Senior Engineer - Technical Service

Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to “Deliver the best people flow experience”. As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow®, we make people’s journeys safe, convenient and reliable, in taller, smarter buildings.

Job Title - Engineer / Senior Engineer - Technical Service

Are you the one?

• Bachelor’s degree in Engineering or any other relevant field.
• Experience in Customer service.
• Willingness to Travel.
• Prior experience of elevator/escalator industry is an asset.
• Local language skills.

What will you be doing?

Service Operations
· Accountable for the end-users and the site safety.
· Responsible for safe working practices and carrying out the operations according to maintenance and safety instructions to ensure safety of end-users and other employees.
· Responsible for solving complex technical issues that THD has assigned to him/her.
· Responsible for performing first visits of new equipment coming from competitors or KONE when requested by sales / service supervisor.
· Responsible for identifying any technical issues in equipment under maintenance that could cause call outs or safety hazards and fix the issues, create sales leads and / or communicate to THD Manager.
· Responsible for actively identifying any technical competence gaps to maintain new equipment in service (both from competitor and from new equipment) and communicate it to Maintenance Supervisor / Technical Helpdesk Manager.
· Responsible for giving feedback to any repair or adjustment needs that could reduce call outs and actively communicate with Technical Helpdesk Manager.
· Contributes to the ongoing improvement of products, methods and safety by providing feedback to THD Manager.
· Responsible for effectively planning his/her workload, in conjunction with THD Manager.
· Responsible for solving complex remote monitoring / alarm system issues that THD has assigned to him / her.

Customer Relationship Management
· Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (job performed, etc).
· Accountable for maintaining excellent relationships with the customers, the contact person and end-users presents on site, by applying the service mindset.

Leadership / People Management
· Accountable for improving the competence of the Maintenance Technicians by explaining the root causes and the solutions of the technical issues solved.
· Responsible for spreading the knowledge of Field Letters, Express Letters and new maintenance methodologies (ASG documents)
· Responsible for giving training / coaching to Maintenance Technicians nominated by the THD / Maintenance Operations manager

What do we offer?

• Career progression and opportunities within a global organization
• Total reward elements that engage and motivate our employees and help us make KONE a great place to work
• Comprehensive learning and development programs covering a wide range of professional skills
• You are surrounded by fun colleagues and a lively working environment within Business Services team and KONE Front Line. The best part is all leaders are great and open-minded

Click on apply if you have a passion for meeting up with people and a desire to make an impact in the elevator and escalator industry.