Deputy Manager - Pre Decisioning

Deputy Manager - Pre Decisioning

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture 
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for managing the PS2 FTE's team of 15-18 members and driving the production and accuracy as per the defined metrics.

 Role Accountability 

1. Lead Process Management for Pre-Screening 2 and drive critical business metrics like productivity, accuracy, TAT & Customer experience
2. Drive Prescreening quality which shall ensure in buildup of a quality portfolio for the organization 
3. Initiate projects which can deliver end benefits of productivity & accuracy which shall add to benefits of reduction in Headcount & improve quality of processing 
4. Work with smaller groups within the team to drive various projects
5. Drive higher VIC penetration for team 
6. Ensure process documentation and compliance adherence

Measures of Success 

1. Process TAT as per SLA for P90 Segment
2. Processing Accuracy as per SLA
3. CCRP Complaints (of total volumes processed )
4. Complaint resolution rate
5. Process adherence as per MOU

Technical Skills / Experience / Certifications

1. Credit Card knowledge along with good understanding of Credit Processes
2. Knowledge of credit documentation, basic financial ability

Competencies critical to the role

1. Process Orientation
2. Teamwork & Collaboration
3. Analytical Ability
4. Innovation & Problem Solving

Qualification 

Graduate in any discipline

Preferred Industry

FSI

Experience Level

Mid Level