Muthoot Fincorp Limited

BUSINESS PERFORMANCE MANAGER

Muthoot Fincorp Limited
Chennai
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 5 yearsMin. 5 years

Job Description

BUSINESS PERFORMANCE MANAGER

 

 


 

 

 

Role Profile

 Business Performance Manager (SULB)

  

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ROLE SPECIFICATION 

Role Title

Business Performance Manager

Employee Interviewed


Reports To


Company

Muthoot Fincorp Limited

Function/Department


Location


Written By


Approved By (Functional)


Approved By (People & Culture)


Date (Written On)


ROLE SUMMARY

  • Own and accelerate sales productivity across our primary distribution pillars.
  • Act as the core diagnostic and execution engine—using data-driven performance analytics, portfolio tracking, and funnel analysis
  • Identify productivity Gap root causes and unlock growth opportunities.
  • Work in close coordination with Sales enablers – Online Partners, Connectors, Eco system partners.
  • Ensure strict execution governance through the regional Sales leadership
  • Reduction in manual intervention through analytics-driven process improvements.


ORGANIZATIONAL CHART















KEY RESPONSIBILITIES

Sourcing Pillar Productivity & Funnel Optimization

  • Drive FOS Productivity: Own and improve per-agent/per-branch throughput across all 4–5 core sourcing pillars: Ancora, SCRM, Direct Sourcing, Partnerships, and Connectors.
  • Partnership & Channel Enablement: Work closely with business teams to evaluate, optimize, and scale partnership-led distribution models, ensuring seamless onboarding, funnel velocity, and high conversion rates across third-party/connector channels.
  • Funnel Leakage & Root Cause Analysis: Conduct granular funnel conversion analysis across sourcing, credit, operations, and disbursement stages to identify friction points and eliminate drop-offs.
  • Portfolio & Conversion Tracking: Analyze channel-wise portfolio trends to balance volume growth with sourcing quality and approval rates.

Analytics-Driven Execution & Governance

  • Execution Monitoring: Translate sales and performance analytics into field-level execution plans, ensuring regional sales teams actively implement corrective actions.
  • Target Allocation & Scorecards: Design, publish, and govern periodic performance scorecards and productivity dashboards at the FOS, Branch, Cluster, Region, and Channel levels.
  • Cross-Functional Alignment: Partner directly with Product, Credit, Collections, and Sales Operations to streamline workflows, reduce turnaround times, and eliminate manual processing bottlenecks


Executive Review & Change Management

  • Leadership Decks & Actionable Insights: Synthesize complex performance data into clear executive presentations, highlight key productivity gaps, and present actionable roadmaps to executive leadership.
  • Field Governance: Establish a tight review cadence with Regional/Cluster heads to enforce accountability and ensure continuous productivity improvements


KEY INTERACTIONS

Internal Stakeholders

External Stakeholders


Sales Team

-


KEY ROLE DIMENSIONS

Geographical coverage – 

Direct reportees 

Total team size 

SULB


KEY SKILLS & BEHAVIOURAL ATTRIBUTES 

  • Sales Analytics & Diagnostic Capability: Expertise in sales funnel dynamics, FOS productivity metrics, conversion benchmarking, and throughput modeling.
  • Partnership Distribution Dynamics: Sound understanding of structuring and managing partnership/connector-led acquisition channels alongside direct field force operations.
  • Execution & Influence: Proven ability to drive field execution and behavioral change across regional sales hierarchies without direct reporting authority.
  • Data Proficiency: Hands-on experience with modern BI tools (PowerBI, Tableau, or data engines) and advanced quantitative analysis.
  • Executive Presence: Ability to build crisp leadership decks and articulate complex business performance metrics to senior executives.

EDUCATION / EXPERIENCE


  • 5 to 8 years of core experience in Business Performance Management, Sales Operations, Channel Productivity, or Distribution Strategy.
  • Prior experience in BFSI, Lending, Fintech, or High-Velocity Retail Sales Environments managing multi-channel distribution (Direct FOS + Partnerships/Connectors).
  • MBA / PGDM or Bachelor’s degree in Engineering, Statistics, Mathematics, Economics, Finance, or a related quantitative field.

Job role

Work location
Work locationANNA SALAI - CHENNAI
Department
DepartmentSales & BD
Role / Category
Role / CategorySales Support & Operations
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 5 years

About company

Name
NameMuthoot Fincorp Limited
Job posted by Muthoot Fincorp Limited

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You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed the required education and people who have 5 to 8 years are eligible to apply for this job. You can apply for more jobs in Chennai to get hired quickly.

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