Customer Success - Content Enablement Platforms

Location- Hybrid, Hyderabad.

Key Responsibilities:

• Drive adoption and value realization of Content Platforms across assigned regional markets.

• Identify adoption barriers and proactively resolve or escalate issues impacting platform usage.

• Align platform capabilities with local and regional business needs.

• Design and deliver regional training programs through live and virtual formats.

• Adapt training materials and learning content to meet regional and local requirements.

• Ensure users are effectively enabled to utilize platform features and capabilities.

• Execute regional change management plans and conduct change impact assessments.

• Lead communication, engagement, and adoption activities during platform enhancements and releases.

• Serve as the regional point of coordination for platform rollouts and change initiatives.

• Build strong relationships with regional business teams, market users, and platform leads.

• Collaborate with stakeholders across regions to drive alignment and adoption.

• Stay informed on industry best practices in change management, learning, and technology adoption.

• Continuously improve training effectiveness, user experience, and adoption strategies.

Essential Requirements:

• Bachelor's degree required; advanced degree in Business, Technology, or a related field preferred.

• Minimum 6+ years of experience in Change Management and Training Management, ideally within a product-focused environment.

• Excellent written and verbal communication skills in English.

• Fluency in a second language is mandatory (Spanish, Portuguese, German, French, Japanese, or Italian).

• Proven experience designing and delivering effective training programs for diverse audiences.

• Experience working with distributed teams across multiple regions and time zones.

• Strong stakeholder management, communication, organizational, and problem-solving skills.

• Ability to make decisions in fast-paced and ambiguous environments.

• Highly organized with strong attention to detail and execution discipline.

• Ability to operate independently with limited oversight while maintaining delivery excellence.

• Customer-focused, collaborative, and continuous improvement mindset.

• Willingness to support overlap with EMEA, LATAM, and APAC time zones as required.

Desirable Requirements:

• Experience supporting digital transformation, technology adoption, or platform enablement initiatives.

• Familiarity with content, marketing, or commercial platforms such as:

  • Wrike

  • Monday.com

  • ScreenDragon

  • Aprimo

  • Veeva PromoMats

  • Activator

  • Shaman

  • Veeva CRM

  • Salesforce Marketing Cloud

• Experience working in global, cross-cultural environments.

• Exposure to pharmaceutical, healthcare, or regulated industries.

• Change Management certification (e.g., Prosci, ADKAR, or equivalent).

• Strong change leadership and organizational influence capabilities.

• Demonstrated ability to drive continuous improvement and user adoption outcomes.