Global Services Specialist II - Payroll

Global Services Specialist II - Payroll

About Us

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

Responsibilities

 

• Respond promptly and accurately to client inquiries, ensuring adherence to SOPs, knowledge articles, compliance standards, and other client-specific requirements.
• Consistently maintain high levels of accuracy and efficiency across all assigned tasks. Attention to detail with critical thinking is expected for every transaction.
• Communicate professionally with internal teams and contribute to cross-functional coordination to meet shared goals and resolve client requests.
• Conduct thorough checks to ensure deliverables meet quality standards, minimizing errors that could impact clients or compliance.
• Thrive in a fast-paced, high-volume environment with precision and accuracy.
• Conduct themselves with professionalism and manage client deliverables with accountability and integrity.
• Client-centric and accountable to deliver KPIs/SLAs with best client experience.
• Perform other duties assigned, aligned with the overall purpose of the role.

 

Technical Skills:

• Proficiency in Microsoft Word and Excel
• Ability to navigate internal systems and tools
• Solid understanding of job-specific processes
• Good typing skills

 

Soft Skills:

• Strong attention to detail and accuracy
• Receptive to feedback and continuous improvement
• Awareness of compliance and regulatory standards
• Team player and effective collaboration
• Familiarity with SOPs and internal procedures
• Time management and prioritization skills
• Self-motivated and eager to learn
• Adaptable to change and shifting priorities
• Clear and professional communication (verbal and written)
• Ability to identify and resolve issues effectively
• Fair understanding of corporate policies, professionalism, and ethical standards.

 

Analytical Skills:

• Critical thinking and logical evaluation
• Practical problem-solving abilities
• Quality control and output monitoring

 

Qualifications

Education & Experience:

• Education: Bachelor’s degree
• Experience: 6 months to 3/4 years in general customer service roles or US Payroll or related HCM workflows.
• Shift: Flexible with US rotational shifts (India night shifts)

Live the Paychex Values

Act with uncompromising integrity.

Provide outstanding service and build trusted relationships.

Drive innovation in our products and services and continually improve our processes.

Work in partnership and support each other.

Be personally accountable and deliver on commitments.

Treat each other with respect and dignity.

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us. Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.

Experience Level

Mid Level