Senior Field Service Engineer - Cochin
Alfa Laval India Pvt Ltd
Work from Office
Full Time
Min. 5 yearsJob Description
Senior Field Service Engineer - Cochin
We are looking for a Field Service Engineer to provide direct technical support to customers and internal teams, ensuring smooth service delivery and operational excellence.
About Alfa Laval
In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do.
Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. our world-class technologies, our systems, equipment, and services must create solutions that help our customers stay ahead.
Please feel free to peruse our website www.alfalaval.com .
As a Field Service Engineer, you will deliver on-site and remote service support for marine-based products and Alfa Laval systems. You will ensure compliance with health, safety, and company standards, execute commissioning, installation, troubleshooting, and maintenance activities, and provide technical documentation, training, and proactive customer support. Collaboration with sales and service teams to identify business opportunities is also a key aspect of the role.
Key Responsibilities:
- Responsible for executing services and providing technical support to customers, including advanced maintenance, installations, repairs, condition assessments, and basic troubleshooting at customer sites.
- Investigate and resolve technical problems on specific products, modules, and systems, utilizing deep product knowledge at customer sites.
- Train customers or other Field Service Engineers on basic product features.
- Supervise other Field Service Engineers or external Service Providers during the execution of basic service jobs.
- Prepare for assigned service jobs according to the FSE Handbook.
- Follow up on actions and commitments made to customers.
- Write service reports on site and obtain the customer’s signature.
- Update service execution IT systems with relevant information.
- Report unsafe practices and other safety incidents according to local reporting procedures.
- Capture Installed Base data on site and communicate sales leads to the sales organization.
- Provide proactive recommendations to customers related to our service portfolio.
- Execute services in our Service Centers as required.
- Hands-on technical experience with shipboard machinery (e.g., High Speed Separator, PHE, FWG, etc.).
- Strong analytical and problem-solving abilities, with proficiency in reading technical schematics.
Candidate Profile
Qualification: Min. qualification would be engineers graduate or diploma.
Travel: Willing to travel extensively (75–80%).
License: Valid four-wheeler driving license.
Technical Skills: Strong mechanical and electrical knowledge; ability to read technical drawings.
Experience: 5–7 years in service/manufacturing/EPC/engineering sectors.
Soft Skills: Excellent communication, customer focus, and teamwork.
Safety Awareness: Commitment to safe work practices.
Why Join Us?
Work in an open, collaborative environment.
Build a global network and learn from diverse teams.
Make a real impact on Alfa Laval’s success.
Continuous learning and development opportunities.
Reporting to: Regional Field Service Manager
"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.”
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Experience Level
Senior LevelJob role
Job requirements
About company
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