Endpoint Solution Architect

What can you expect in a “EUC Solutions Architect ” role with TaskUs: 

As the End User Computing (EUC) Solutions Architect you will be responsible for designing, developing, and implementing end-user computing solutions that align with the company's business objectives. This role focuses on enhancing the digital workplace experience by architecting scalable, secure, and efficient end-user computing environments, including Virtual Desktop Infrastructure (VDI), endpoint management, cloud-based solutions, and automation. The EUC Solution Architect collaborates with cross-functional teams, ensuring the best technology solutions for a BPO environment with a high volume of users.

Key Responsibilities:

EUC Strategy & Architecture Design

• Develop and implement an End User Computing (EUC) strategy aligned with business needs.

• Design and architect solutions for desktop virtualization, endpoint management, mobile device management (MDM), and remote access solutions.

• Define and optimize enterprise desktop and application delivery solutions, including Microsoft Intune, Citrix, VMware Horizon, and AWS WorkSpaces.

• Evaluate and integrate Cloud PC, Desktop as a Service (DaaS), and hybrid workspace solutions.

Infrastructure & Endpoint Management

• Design and oversee device lifecycle management, including provisioning, security, compliance, and automation.

• Define standards and policies for Windows, macOS, Linux, and mobile devices across the organization.

• Implement and manage Identity and Access Management (IAM), Single Sign-On (SSO), and Multi-Factor Authentication (MFA).

• Develop automated deployment strategies using Microsoft Endpoint Manager (SCCM, Intune) and Group Policy (GPO).

Security & Compliance

• Ensure end-user computing solutions comply with industry security and regulatory standards (GDPR, HIPAA, ISO 27001).

• Implement zero-trust security models, endpoint detection and response (EDR), and data loss prevention (DLP).

• Develop patch management and vulnerability remediation strategies for all endpoint devices.

Collaboration & Innovation

• Work closely with IT, cybersecurity, and operations teams to enhance the digital workplace.

• Recommend and implement AI-driven automation, self-service IT tools, and virtual assistants for IT support.

• Research and introduce emerging EUC technologies, ensuring scalability and future readiness.

Troubleshooting & Continuous Improvement

• Act as an escalation point for complex EUC-related issues in a high-demand BPO environment.

• Develop and maintain technical documentation, standards, and best practices.

• Lead proof-of-concept (PoC) initiatives for new end-user computing technologies.

Required Qualifications:

• 15 years of overall experience
• 3 to 4 years EUC Architecture experience
• Understand the products: Workspace One/Entra ID/Intune/Tanium/Windows11 OS SME/End User Hardware Products Dell/HP/Lenovo
• Cloud experience is not mandatory
• Expert in ITIL, incident and change management

Education / Certifications:

• Bachelor’s or Master’s degree in IT, Computer Science, or a related field