SSN Sales Administration Manager

Job Summary

If you are a Sales Administration Manager based in India, who is responsible for leading backend sales operations, managing team performance, and ensuring efficient processes to achieve business KPIs and customer satisfaction, you might be seeing an opportunity that others aren’t. The role involves driving process improvements, handling customer and order escalations, ensuring trade compliance, and collaborating with sales, logistics, and market teams to enhance service delivery and operational efficiency.

Here, you have the freedom to use your expertise to improve something vital to all of our lives – food. With structured career development, a role with us can take your career to the next level.

Join us and make an impact to be proud of – for food, people and the planet. 

What you will do

• Lead and execute backend administrative operations to achieve targeted KPIs and business outcomes, working in partnership with customer-facing sales administration teams to ensure an efficient and successful flow.
• Management of team routine task; Ensure task operation is performed following process.
• Instruction to team on business and daily operation on needed basis.
• Provide corrective actions by market and order level if service level is below target. Drive speedy resolution on cross-function escalation.
• Drive internal continuous improvement via automation and Problem-Solving Methodology to optimize process and enhance efficiency.
• Address customer concerns and follow up in a timely and effective manner to enhance customer satisfaction on Parts Delivery. Make sure CX (customer experience) survey is well implemented and monitored.
• Ensure on-time delivery of spare parts and customer satisfaction on express order in cooperation with Market Company.
• Ensure the trade process is compliant with Tetra Pak and local trade laws and regulations.
• Improve transportation service, cost cut-down & service efficiency in cooperation with logistics team.

We believe you have

• At least 8-10 years’ experience in leadin and managing sales administration and operations.
• Experience in leading and managing medium to large sized teams across geographies
• Business awareness across functions
• Commercial understanding
• Project Management skills and experience
• Good communication and proven stakeholder management skills
• External network in the supply chain area