Head - ESDM Quality
Larsen & Toubro LtdJob Description
Head - ESDM Quality
1. Job Description (JD) – Roles & Responsibilities
S. No. | Roles & Responsibilities |
|---|---|
1 | Lead the overall Quality function across SMT, THT, PCBA Testing, Conformal Coating, and FATP/Box Build operations. |
2 | Establish and maintain QMS in compliance with ISO 9001, IATF 16949, and customer-specific requirements. |
3 | Drive customer quality, complaint management, 8D reports, corrective actions, and customer satisfaction. |
4 | Ensure effective implementation of IQC, IPQC, OQC, and supplier quality assurance processes. |
5 | Lead NPI quality planning, engineering builds, process validation, APQP, PPAP, FMEA, and control plans, as applicable. |
6 | Monitor manufacturing quality, defect trends, process capability, yield, and product reliability. |
7 | Drive root cause analysis using 8D, 5-Why, Fishbone, SPC, and CAPA methodologies. |
8 | Lead supplier quality improvement, supplier audits, incoming defect reduction, and supplier corrective actions. |
9 | Ensure compliance with IPC-A-610, J-STD-001, ESD control requirements, and applicable workmanship standards. |
10 | Establish quality dashboards and conduct periodic reviews of quality KPIs with Production, Engineering, SCM, and Management. |
11 | Lead internal audits, customer audits, certification audits, and timely closure of audit findings. |
12 | Ensure product traceability, inspection records, defect tracking, and quality data integrity through MES/SAP systems. |
13 | Develop quality team competency, training plans, skill matrices, and inspection standards. |
14 | Drive continuous improvement, defect prevention, cost-of-poor-quality reduction, and process standardization. |
15 | Build a zero-defect culture and ensure consistent delivery of conforming products in line with customer requirements. |
2. Key Performance Indicators (KPIs)
S. No. | KPI | Measurement | Suggested Target |
|---|---|---|---|
1 | First Pass Yield (FPY) | Percentage of units passing without rework | ≥ 98% |
2 | Customer PPM | Customer defects per million units | As per customer target |
3 | Internal Defect Rate | Defective units / total units produced | Continuous reduction |
4 | Customer Complaint Closure | Complaints closed within agreed timeline | 100% on time |
5 | CAPA Effectiveness | Corrective actions effective and verified | ≥ 95% |
6 | Supplier PPM | Incoming supplier defects per million units | As per supplier target |
7 | Incoming Quality Acceptance | Incoming lots accepted against defined criteria | ≥ 98% |
8 | COPQ Reduction | Cost of Poor Quality reduction | 10–15% annual reduction |
9 | Audit Compliance | Major non-conformities and audit action closure | 100% closure within due date |
10 | NPI Quality Readiness | Quality deliverables completed before production release | 100% |
11 | Rework and Scrap | Rework/scrap cost as a percentage of production value | Continuous reduction |
12 | Quality Training Compliance | Completion of planned quality training | 100% |
13 | Traceability Compliance | Product and process records complete and retrievable | 100% |
14 | Process Audit Compliance | Planned audits completed as per schedule | 100% |
15 | Zero-Defect Improvement | Reduction in repeat defects and critical escapes | Zero critical escapes; continuous improvement |
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