Product Analyst — Master Data Management (IT)

Product Analyst — Master Data Management (IT)

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or a related field. • 3–5+ years of experience in IT functional analysis, application support, or solution delivery in an enterprise environment.[AR1.1][RN1.2][AR1.3][RP1.4] • Hands-on experience with SAP master data (material/product, customer, vendor/supplier domains) in ECC and/or S/4HANA — including core tables, transactions, and data structures. • Experience with integration/middleware technologies, ideally Tibco (or equivalent: SAP PI/PO, MuleSoft, Boomi), including message flows, mappings, and error handling[RN2.1][RN2.2]. • Strong analytical skills: ability to trace data issues end-to-end across multiple systems and articulate root causes and remediation options. • Experience writing functional specifications, test scenarios, and supporting UAT with business users. • Fluent English (written and spoken); ability to work effectively in a global, multicultural, matrixed organisation. • Experience with Orsoft or comparable master data entry/workflow tools. • Exposure to Syniti, EBX, or other MDM/data governance platforms. • Familiarity with S/4HANA migration programs (brownfield/greenfield/selective) and the master data implications of each. • Knowledge of data quality tooling and analytics platforms (e.g., Databricks, SQL-based DQ monitoring). • Experience in FMCG / CPG industry and understanding of product, customer, and supply chain master data in that context. • Working knowledge of agile and hybrid delivery methodologies (Scrum, SAFe) and ITSM processes (ITIL). • Influence over control: thrives in a matrix organisation, achieving outcomes through collaboration rather than hierarchy. • Curiosity and ownership: digs into the “why” behind data issues and follows through to resolution. • Clear communicator: able to make complex data and integration topics tangible for non-technical audiences. • Team player: works “one team” across IT, data office, and business functions, across time zones and cultures Solution Support & Enhancements • Act as functional analyst for the MDM platform stack: SAP (ECC / S/4HANA master data objects), Orsoft (master data system of entry), and Tibco (enrichment layer). • Analyse, specify, and prioritise enhancement requests from global and regional business teams; translate business needs into clear functional and technical specifications. • Support incident and problem management for master data flows (L2/L3 coordination), performing root-cause analysis across systems of entry, systems of record, and downstream consumers. • Maintain and improve interface mappings, data distribution rules, and integration patterns between SAP, Orsoft, Tibco, and connected applications. Project Delivery • Contribute to global MDM and data transformation projects, including S/4HANA migration workstreams, platform consolidation initiatives, and data quality programs. • Participate in design workshops, fit-gap analysis, testing cycles (SIT/UAT), cutover planning, and hypercare for master data scope. • Coordinate with external partners and internal development teams to ensure on-time, on-quality delivery of changes. Data Quality & Governance • Partner with Data Governance and Data Quality teams to implement DQ rules, validations, and monitoring in the master data creation and distribution processes. • Support data owners and data stewards across business functions (Finance, Marketing, R&I, Supply Chain) with system expertise and impact analysis. • Contribute to documentation of data lineage, attribute catalogs, and target data models. Stakeholder Management & Continuous Improvement • Build trusted relationships with business process owners, CDO/data office stakeholders, and regional IT teams across geographies. • Identify opportunities for process simplification, automation, and standardisation of master data operations. • Stay current on SAP MDG, S/4HANA master data capabilities, and integration technologies; bring recommendations into the platform roadmap.