SME Engineer IT

Job Snapshot

We're looking for an experienced SME IT Engineer to join our growing infrastructure team in Pune. In this role, you will serve as the Subject Matter Expert and ultimate technical escalation point for our global endpoint environments and identity platforms. You will design, secure, and optimize our workplace tech stack, ensuring a highly resilient, modern, and automated internal IT ecosystem for all Mindtickle employees worldwide.

• Act as the premier Subject Matter Expert (SME) for internal infrastructure, handling advanced L3 escalations and complex system architectural challenges.

• Architect, tune, and administer our core collaboration suites, including global configurations within Google Workspace and Microsoft 365.

• Own and scale our endpoint device management frameworks, serving as the technical authority for Jamf Pro (macOS) and Microsoft Intune (Windows).

• Design and deploy complex, automated identity provisioning and access governance integrations using enterprise tools like Okta and Entra ID.

• Lead user lifecycle automation strategies, systematically engineering frictionless and compliant onboarding, offboarding, and role-change frameworks.

• Partner closely with Information Security teams to enforce endpoint compliance, threat isolation, conditional access policies, and data classification.

• Author comprehensive technical runbooks, SOPs, and knowledge base frameworks to mentor and upskill junior helpdesk engineers.

• Drive continuous process improvements and infrastructure automation using scripting languages (PowerShell, Bash) and cloud platforms.

• Education: Bachelor’s degree in Computer Science, Information Technology, Business, or a related technical discipline.

• Experience: 4 to 8 years of progressive, deep technical experience in IT infrastructure, system engineering, and workplace operations.

• SME MDM Capability: Subject Matter Expertise in Jamf Pro, Apple Business Manager (ABM), and corporate device enrollment profiles. Having active Jamf certifications (200, 300, or higher) is highly preferred.

• Productivity Suites: Master-level administrative knowledge of corporate Google Workspace (G-Suite) and Microsoft 365 ecosystems.

• Identity & Access Management: Deep technical understanding of IDaaS networks, single sign-on (SSO) integrations, SAML/OIDC protocols, and lifecycle provisioning via Okta or Azure AD.

• OS & Scripting: Exceptional troubleshooting skills for modern macOS and Windows operating systems, paired with the ability to write scripts (Bash, PowerShell) to automate administrative toil.

• Mindset: A proactive, consultative problem-solving attitude with the executive presence to mentor junior peers and explain intricate systems to non-technical stakeholders.