Customer Support Specialist-Inbound_BRANCH BANKING-Enterprise Business Solutions - EBS_Noida
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 1 yearJob Description
Customer Support Specialist-Inbound_BRANCH BANKING-Enterprise Business Solutions - EBS_Noida
- Handle inbound customer support queries related to branch banking and enterprise business solutions. - Provide assistance and solutions to customers regarding banking products and services. - Maintain professionalism and effective communication while resolving customer issues. - Work closely with banking teams to ensure customer satisfaction and timely resolution. - Support enterprise clients with their banking needs through inbound communication channels. - Ensure adherence to company policies and banking regulations during customer interactions. - Utilize problem-solving skills to address customer concerns efficiently. - Maintain accurate records of customer interactions and transactions. - Collaborate with internal teams to escalate and resolve complex issues. - Contribute to improving customer service processes and quality standards.Job role
Job requirements
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