Muthoot Fincorp Limited

Branch Sales and Service Manager

Muthoot Fincorp Limited
Mumbai/Bombay
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 5 yearsMin. 5 years

Job Description

Branch Sales and Service Manager

  • Ensure timely interest collection and recovery of over dues and asset quality in the branch.
  • Customer Onboarding
  • Monitor day to day operations of the branch, allocate resources and take appropriate security measures to ensure safety of strong room and gold lockers.
  • Ensure maximizing usage of Digital tools / enablers to save time on processing / servicing and use such saved time for business generation.
  • Verify customer related documentation, KYC etc. and approve/sign off on customer application for gold loans. 
  • Oversee all procedural and legal requirements related to gold auction, returns, notices, etc.
  • Early adoption to operational changes to streamline branch processes, workflows, and procedures to enhance operational efficiency and improve overall customer satisfaction.
  • Promote and maintain positive relations with both existing and potential customers.
  • Provide information about Muthoot’s products or services to prospective customers.
  • Organize marketing/branding activities and events for the branch, maintain relationship with existing and potential customers, 
  • Establish network and maintain relationship with existing and potential customers including high value customers to enhance branch presence and reputation of Muthoot FinCorp.
  • Driver broader product portfolio and ensure that customers are made aware of the breadth of offerings from Muthoot Fincorp
  • Address customer queries, grievances, escalations etc. and ensure resolution to deliver customer delight.
  • Interact with customers on a regular basis to ensure satisfaction and gain useful feedback.
  • Engage with customers to identify their needs and suggest suitable products that can benefit the customer.
  • Ensure exceptional customer experiences by maintaining a high level of customer service standards and promptly resolving customer complaints or issues
  • Uphold the vision & values of the organization and establish and implement a strong regulatory and internal compliance culture.
  • Ensure adherence to Manual of Instructions, regulatory and statutory guidelines, and maintenance of records, assets, statutory registers, etc.
  • Ensure prompt intimation of incidents/fraudulent activities and maintain updated data on status of such cases through IMS.
  • Oversee cash handling, fund transfers, account management, and other financial transactions in accordance with MFL policies and regulatory guidelines.

Job role

Work location
Work locationNERUL-SEAWOODS
Department
DepartmentSales & BD
Role / Category
Role / CategoryEnterprise & B2B Sales
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 5 years

About company

Name
NameMuthoot Fincorp Limited
Job posted by Muthoot Fincorp Limited

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You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed the required education and people who have 5 to 8 years are eligible to apply for this job. You can apply for more jobs in Mumbai/Bombay to get hired quickly.

The candidate should have sound communication skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

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