Customer Assistance Manager-Business Loans-Hardship Assistance Unit
Kotak Mahindra Bank Limited
Work from Office
Full Time
Min. 1 yearJob Description
Customer Assistance Manager-Business Loans-Hardship Assistance Unit
- Manage customer assistance specifically for business loans within the hardship assistance unit. - Handle customer queries and provide support related to business loan hardships. - Coordinate with internal teams to facilitate loan assistance and resolution. - Ensure compliance with banking policies and customer service standards. - Work closely with financial services to support customers facing repayment difficulties. - Maintain records and documentation related to customer interactions and loan assistance. - Support the business loan portfolio by managing hardship cases effectively. - Requires strong communication and problem-solving skills to assist customers efficiently. - Role demands understanding of business loans and financial hardship processes. - Focus on delivering customer-centric solutions within the banking sector.Job role
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