Change Manager

Change Manager

Change Manager

  

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

   

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you’ll do:

Responsibilities:

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical). .
• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
• Ability to act as a mentor and guide other employees. Ability to provide direction and guidance to process improvements.
• Ability to articulate clearly, recommend and explain resolutions /clients.
• Understand and utilize ITIL.
• Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

What you need to bring:

Education and Experience Required:

• First Level University degree: a) technical, b) non-technical (i.e., Bachelor of Arts/ Science). Typically 3-4 year completion beyond High School level, BA/BS or equivalent experience.
• 5-7 years experience in relevant technologies and customer environments.
• Relevant industry qualification where applicable.

Knowledge and Skills:

• Own RFC review, validation, lifecycle tracking, and readiness checks.
• Classify and route standard, normal, emergency, and release-related changes by impact, risk, urgency, and compliance need.
• Prioritize changes and releases by business impact, service stability, risk, dependency, and readiness.
• Govern transition from build or development teams into production operations.
• Chair CAB, Emergency CAB, and release governance forums with clear decisions, approvals, and actions.
• Assess business, technical, security, compliance, operational, and customer-facing risks before approval.
• Approve, reject, defer, or escalate RFCs based on risk, readiness, justification, and policy compliance.
• Coordinate build, test, approval, implementation, validation, and closure activities.
• Resolve or escalate conflicts on priority, timing, risk, approvals, or customer expectations.
• Govern the Forward Schedule of Change and release calendar, including windows, dependencies, and blackout periods.
• Conduct PIRs for failed, emergency, high-risk, or critical changes and drive corrective actions.
• Own Change and Release documentation, templates, approval matrices, CAB guidelines, and audit evidence standards.
• Perform quality checks on records, risk assessments, plans, approvals, evidence, and closure notes.
• Manage subprocesses including emergency change, standard change, release readiness, CAB effectiveness, and reporting.
• Create and improve standards, controls, KPIs, quality gates, exception rules, and governance checkpoints.
• Design and validate dashboards for CSR, ECR, failed changes, release adherence, backlog, SLA impact, and compliance.
• Create procedures, work instructions, knowledge articles, and training material; guide stakeholders as needed.
• Coach service groups to create, correct, and mature change, release, and support records.
• Analyze trends and drive measurable improvements for delays, failures, emergency changes, and release exceptions.
• Confirm production readiness, quality, security, compliance, approvals, and operational support before deployment.
• Own and improve Release Management policies aligned with Change, Configuration, Incident, Problem, and customer governance.
• Define release procedures for planning, readiness, deployment, acceptance, communication, rollback, validation, and closure.
• Plan acceptance activities for software, hardware, infrastructure, and Configuration Items.
• Coordinate release plans, schedules, dependencies, risks, issues, actions, and execution alignment.
• Design, govern, and periodically review standard change procedures for recurring low-risk activities.
• Communicate release plans, risks, impacts, approvals, outcomes, and expectations to all stakeholder levels.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#india#operations

Job:

Services

Job Level:

Expert

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

Recruitment Fraud Alert

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.

Experience Level

Mid Level