Utility Bill Specialist-Messaging

Utility Bill Specialist-Messaging

Skill required: Backoffice - Service Desk Non-Voice Support
Designation: Utility Bill Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • You will be aligned with our Customer Support vertical and help us in managing resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. • You will also be responsible for closing the fault and complaints within SLA s. • Candidate who is good in email and chat process who is good in typing is what is preferred here • Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. • Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat.
What are we looking for? • Primary skill - Service Desk Non-Voice Support - P3
Roles and Responsibilities: • In this role you are required to do analysis and solving of moderately complex problems. • May create new solutions, leveraging and, where needed, adapting existing methods and procedures. • The person would require understanding of the strategic direction set by senior management as it relates to team goals. • Primary upward interaction is with direct supervisor. • May interact with peers and or management levels at a client and or within Accenture. • Guidance would be provided when determining methods and procedures on new assignments. • Decisions made by you will often impact the team in which they reside. • Individual would manage small teams and or work efforts (if in an individual contributor role) at a client or within Accenture. • Please note that this role may require you to work in rotational shifts