I&P - GN - SONG - Service - Genesys - Senior Manager
Accenture India Private Limited
Work from Office
Full Time
Min. 12 yearsJob Description
I&P - GN - SONG - Service - Genesys - Senior Manager
Job Summary
As a Genesys professional within the I&P Global Network Song practice, you will help address customer-facing challenges across sales, service, and marketing. You will contribute to transformation services across Marketing Transformation, Connected Commerce, and Advanced Customer Engagement, helping clients optimize marketing, sales, and customer service strategies.
Roles & Responsibilities
· Develop and execute contact center strategic initiatives, including AI and GenAI strategy, to improve customer experience and optimize business and operational costs.
· Create business cases and strategic transformation roadmaps based on market trends.
· Support the sale and delivery of Genesys contact center solutions through product overviews, partner readiness, pricing, documentation, and client presentations.
· Design AI agents that understand customer goals and execute multi-step workflows across enterprise systems.
· Establish guardrails, validation rules, action boundaries, and business controls for AI-driven execution.
· Advise clients on Genesys Cloud AI capabilities, risk mitigation, and adoption.
· Collaborate with enterprise architects, product teams, security teams, AI leadership, and Customer Service leadership.
Job role
Job requirements
About company
Similar jobs you can apply for
Telecalling / BPO / TelesalesCustomer Care Executive
N J TechnologiesWork from OfficeFull TimeAny experience
Good (Intermediate / Advanced) EnglishCustomer Support Executive
Maxicus Kochar TechWork from OfficeFull TimeAny experienceBasic EnglishCorporate Sales Executive
Calibehr Business Support Services Private LimitedWork from OfficeFull TimeAny experienceBasic EnglishCredit Card Sales Executive
Calibehr Business Support Services Private LimitedWork from OfficeFull TimeAny experienceBasic English
Career Counsellor
Kovon Global Private LimitedWork from OfficeFull TimeAny experienceBasic English
Telesales Executive
Treebo HotelsWork from OfficeFull TimeMin. 1 yearGood (Intermediate / Advanced) EnglishYou can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.
The candidate should have completed the required education and people who have 12 to 14 years are eligible to apply for this job. You can apply for more jobs in Bengaluru/Bangalore to get hired quickly.
The candidate should have sound communication skills and sound communication skills for this job.
Both Male and Female candidates can apply for this job.
No, it's not a work from home job and can't be done online. You can explore and apply for other work from home jobs in Bengaluru/Bangalore at apna.
No work-related deposit needs to be made during your employment with the company.
Go to the apna app and apply for this job. Click on the apply button and call HR directly to schedule your interview.
The last date to apply for this job is . For more details, download apna app and find Full Time jobs in Bengaluru/Bangalore . Through apna, you can find jobs in 64 cities across India. Join NOW!