Kotak Mahindra Bank Limited

Sky Service Escalation Redressal - RM_Sky Channel-Contact Centre Inbound_Hyderabad

Kotak Mahindra Bank Limited
Hyderabad
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 1 yearMin. 1 year

Job Description

Sky Service Escalation Redressal - RM_Sky Channel-Contact Centre Inbound_Hyderabad

- Responsible for handling and resolving escalated customer service issues related to Sky service. - Role involves inbound contact center operations focused on customer satisfaction and issue redressal. - Requires effective communication skills to manage escalations and provide timely resolutions. - Based in Hyderabad, working from a designated office location. - Suitable for candidates with prior experience in customer support or escalation management. - The position demands a proactive approach to problem-solving and customer relationship management. - Emphasis on maintaining service quality and ensuring customer retention through effective redressal. - Likely involves coordination with multiple teams to resolve complex service issues. - The role is critical in managing customer grievances and improving overall service experience. - No explicit mention of required skills, languages, or educational qualifications.

Job role

Work location
Work locationHyderabad, 7507-Hyderabad-Uppal-Next to Genpact & Hindu Office-TLA, 2nd & 3rd floor, Plot no. 2 & 3, M2 Square, Uppal IDA Next to Genpact & Hindu Office, Uppal, Hyderabad, Telangana, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - Non Voice
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 1 year

About company

Name
NameKotak Mahindra Bank Limited
Job posted by Kotak Mahindra Bank Limited

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You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed the required education and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Hyderabad to get hired quickly.

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