GM - Vi Stores Operations

GM - Vi Stores Operations

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Vi Stores Lead

Job Level/ Designation

M3

Function / Department

Postpaid

Location

Mumbai

Job Purpose

Drive the Vi Stores operations nationally – which includes the sales , service and operations agenda . The incumbent will be responsible to deliver the target numbers on Acquisition RGA , store productivity etc by designing and leading a sharp GTM plan  . A major part of the responsibility will be to design & run national programmes that help circles deliver their acquisition and revenue AOP numbers . The incumbent will partner with circles to share best practices and insights that help circles deliver incremental acquisition and revenue

Key Result Areas/Accountabilities

1. The incumbent would require to be a keen observer of market dynamics & competition. Devise sales strategy to widen market penetration; simultaneously look at strategies to increase Revenue Market Share (RMS) and Customer Market Share (CMS) in that market for Vi stores
2. Assisting National Vi Store Retail operations head in target planning and budget allocation, running projects for retail business for various key business deliverables. 
3. Periodically revisiting the efficacy of the Store CRE Sales Incentive Plan and come up with recommendations to evolve as per the business needs
4. Supervise and Monitor  movement of the Sales KPIs and plan intervention where required
5. Help design a sharp GTM plan for regular business as well as new initiatives
6. The incumbent will be required to partner with the circle teams to drive national sales agendas so as to enhance CRE and store productivity
7. The incumbent will drive key existing Sales Programmes like CRE Titans / FTE Top Gun / CRE Jackpot / Vi Stores Pinnacle Programme etc and also conceptualize new programmes to drive sales performance
8. The incumbent will lead key Postpaid and Retail agendas like Smart Sales Campaign Management Tool / In Store Tie Ups like Maple etc / Instore ambience compliance as monitored through tools like Ubora
9. The role requires active engagement with circle Project leads to ensure Infra upkeep and compliance with store ambience protocols
10. The incumbent will be required to have strong governance around implementation / compliance of quarterly Visual Merchandising Book ( VM Book )
11. Digital Adaptation of Sales Processes- To Drive projects nationally which enhances digital adaptation in various acquisition process
12. To drive tech enablement and automation projects to meet changing business dynamics. Implementation of productivity tools with focus on increasing productivity and establishing performance culture. 
13. Driving methods of constantly improving on customer service elements leading to better TNPS, control on complaints, EQ scores and ZIC agenda
14. Full ownership of complaints mapped to Vi stores as a part of escalation management

Core Competencies, Knowledge, Experience

• Proven operations excellence
• Strong Analytical Skills
• Problem solving, strategic outlook
• Process improvement mind set
• Ability to influence other functions for alignment on priorities related to the Vi Stores vertical

Must have technical / professional qualifications

• Preferably an MBA
• Good understanding of Excel and other MS Office Tools

• 10+ years of experience in Retail (Own Stores) Operations/Management

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership