ASK Expert

ASK Expert

Position  ASK Expert Reports To  ASK Lead Place of Posting  FES-Mahindra Division , Nagpur Responsibilities & Key Deliverables 1. Responding to Queries via Call:Address customer calls, understand tractor-related complaints, and provide effective resolutions by applying your technical expertise.
2. Handling Technical Assistance Requests (TAR) on ASK Portal:
Manage and respond to TARs (Technical Assistance Requests) submitted through the ASK portal, ensuring timely and accurate solutions are delivered. Experience

Min 3 Year Experience in Field/Training.

Languages: Should know - Tamil, Telugu (must) and Kannada (preferred) 

Industry Preferred  Farm division, Tractor Industry Qualification 3 Year Diploma or Degree ( B-Tech/BE ) in Mechanical / Aggriculture. Competencies
Problem Solving:        Strong aptitude for identifying issues and implementing effective solutions.
Technical Proficiency: Expertise in handling Laptop with having skills ( MS- OFFICE, IT systems, and other digital platforms )
Communication Skills: Excellent verbal and written communication for stakeholder engagement and team collaboration..
Customer-Oriented Approach: Focused on delivering quality solutions and maintaining customer satisfaction. General Skills Time Management:    Efficiently prioritize tasks to meet deadlines.
Team Collaboration:   Work effectively in cross-functional teams to achieve shared objectives.
Interpersonal Skills:    Build strong relationships with colleagues, Dealer person.
Adaptability:              Quickly adjust to new technologies, processes, and work environments.
Self-Motivation:         Stay driven and focused to consistently achieve high performance.

 

Experience Level

Senior Level