Customer Innovation Center Manager

Customer Innovation Center Manager

Customer Innovation Center Manager

  

This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.

Job Description:

   

Role: Bangalore Customer Innovation Center Manager

Location: Bangalore, India

Job Type: Full-time

Hewlett Packard Enterprise (HPE) is seeking a Bangalore Customer Innovation Center (CIC) Manager to join the Strategic Customer Engagement organization. HPE Customer Innovation Centers are strategic sales assets that enable customers, partners, and account teams to explore critical business initiatives and experience how HPE delivers measurable business outcomes across industries.

This role offers a unique opportunity to build and lead a new global Customer Innovation Center from the ground up, shaping how HPE engages customers and partners, and accelerates strategic growth.

Role Overview

The Bangalore CIC Manager is a highly visible role responsible for establishing and operating a world-class Global Customer Innovation Center. The role combines leadership, customer engagement, and commercial accountability, with a clear mandate to drive sales pipeline, revenue influence, and customer outcomes.

You will act as a strategic partner to Sales, GEO leadership, and ecosystem partners, ensuring the center is fully leveraged to accelerate sales cycles, enable discussions, and advance deals.

Key Responsibilities

• Sales & GEO Alignment: Proactively partner with regional Sales and GEO leaders to embed the Customer Innovation Center into account strategies and drive sustained center utilization.
• Pipeline & Revenue Impact: Own and track engagement volume and outcomes through Visit Management tools, ensuring measurable impact on pipeline creation, revenue influence, and deal velocity.
• Customer Engagement Leadership: Design and lead high-impact engagements, including design-thinking and co-creation workshops that align customer business priorities with HPE solutions.
• Center Launch & Operations: Lead the setup, launch, and ongoing operations of the Bangalore CIC, in close partnership with HPE Global Workplace, ensuring a premium, state-of-the-art customer experience.
• Team Leadership: Hire, develop, and lead a high-performing team of facilitators, technologists, and engagement advisors supporting global customer engagements.
• Engagement Management: Own end-to-end engagement execution, including pre-engagement planning, agenda design, delivery, and post-engagement follow-up in collaboration with Sales and Marketing.
• Performance Management: Define, track, and report key performance indicators (KPIs) including engagement volume, customer satisfaction (CSAT), pipeline contribution, and revenue influence.
• Ecosystem & Alliance Partnerships: Expand the center’s value proposition by integrating strategic alliance and ecosystem partners to deliver differentiated, end-to-end customer stories.
• Customer Advocacy: Translate customer feedback and market insights into continuous improvement of center experiences and engagement strategies.
• Budget:  Track spend and operate within allocated quarterly budget

Skills and Qualifications

• Sales Enablement & Growth: Experience working closely with enterprise Sales teams and regional leadership to support pipeline development and revenue goals.
• Leadership Experience: Proven ability to hire, build, and lead teams in fast-paced, customer-facing, or innovation-driven environments.
• Professional Background: Experience in customer success, innovation strategy, sales enablement, business development, or related roles within global B2B or technology organizations.
• Engagement Facilitation: Strong capability in storytelling, workshop facilitation, and design-thinking methodologies.
• Communication & Influence: Exceptional presentation and stakeholder management skills with the ability to influence internal and external leaders.
• Commercial Mindset: Demonstrated ability to operate a Customer Innovation Center as a strategic business asset, delivering measurable impact against defined KPIs aligned to Sales and GEO priorities.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Job:

Marketing

Job Level:

Manager_1

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.

Experience Level

Mid Level