Customer Support Executive (Remote)
Intugine Technologies Private Limited
Work from Office
Full Time
Min. 2 yearsJob Description
Customer Support Executive (Remote)
Their journey spans from getting sourced, manufactured, and stored to getting moved in a highly intricate supply chain network across the globe before it gets delivered. Global brands face the major challenge of not having visibility of their raw materials, which delays production and, in turn, delays customer shipments or tracking shipments across various modalities and multiple geographies.
Intugine Technologies is one of the most trusted solution partners catering to global brands. Our best-in-class visibility platform helps brands gain comprehensive visibility over their supply chain across modalities(air/land/sea/rail). Our solutions have helped eliminate operational inefficiencies, reduce logistics costs, improve OTIF, order to delivery TAT, minimise dwell time and detention costs.
Intugine is a proud partner of the National Logistics Policy, an initiative by the Government of India. With this, we provide brands with additional information via their integrations with FASTag, Port Community System, and Freight Operations Information System.
Today Intugine works with 75+ global enterprises like GE Healthcare, Signify, Flipkart, Mahindra Logistics, Titan, Diageo, Ultratech Cement, Bridgestone, and GMMCO.
To know more, visit the website: https://www.intugine.com
Job Overview:
1. Contribute to the company's growth by effectively managing and nurturing client relationships.
2. Act as the Single Point of Contact (SPOC) for existing clients, ensuring smooth communication and service delivery.
3. Oversee successful onboarding, training, and implementation of company solutions at new client locations.
4. Assist clients promptly through email, calls, and messages, ensuring high satisfaction levels.
5. Address client complaints by coordinating internally and externally for quick issue resolution.
6. Resolve product or service-related problems by identifying the issue, determining the root cause, and recommending the most effective solutions.
7. Follow up consistently to ensure complaints are resolved, and clients are satisfied with the outcome.
8. Prepare detailed product/service reports by collecting, organizing, and analyzing client information.
9. Ensure timely deliveries, replacements, and on-site visits for smooth implementation when required.
10. Support team objectives by contributing to tasks and results as needed.
11. Generate product improvement ideas to minimize recurring queries and address customer pain points.
12. Participate in process innovation and identify more efficient operational approaches.
13. Conduct product training sessions for clients via calls to improve product understanding and usage.
Note: Rotational shift timings between 6 AM-3 PM, 10 AM-7 PM, 2 PM-11 PM, and 10 PM-6 AM
Experience Level
Executive LevelJob role
Job requirements
About company
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The candidate should have completed the required education and people who have 2 to 31 years are eligible to apply for this job. You can apply for more jobs in Bengaluru/Bangalore to get hired quickly.
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