Manager- People Support Services

Manager- People Support Services

Location: Noida Berger Tower, India

Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust.

Present in India since 1953, Thales is headquartered in Noida and has other operational offices and sites spread across Delhi, Gurugram, Bengaluru and Mumbai, among others. Over 2200 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Aerospace and Cyber & Digital sectors. Thales has two engineering competence centres in India - one in Noida focused on Cyber & Digital business, while the one in Bengaluru focuses on hardware, software and systems engineering capabilities for both the civil and defence sectors, serving global needs. The Group has also established an MRO (Maintenance, Repair & Overhaul) facility in Gurugram to provide comprehensive avionics maintenance and repair services to Indian airlines and support the growth of the local aviation industry.

Primary Purpose of Role

The Manager – People Support Services is responsible for leading and managing the People (HR) Support Services function within the organization. This role oversees the delivery of high-quality HR services, including employee support, HR administration, payroll, and HR systems, ensuring an excellent employee experience. The manager collaborates closely with HR business partners and center of expertise teams to implement HR policies, streamline processes, and support organizational goals.

Principle Relationships

• Head of HR Services
• People Services Lead
• HRIS Lead
• Country HR Leaders as applicable
• PSS Team members

Key responsibilities & Accountabilities

• Lead, coach, and develop the People Support Services team to deliver timely and accurate HR operational services.
• Oversee HR administration across the employee lifecycle (onboarding, changes, offboarding, records management, etc.).
• Manage query resolution via HR helpdesk, ensuring prompt and effective responses.
• Ensure compliance with organizational policies, legal, and regulatory requirements.
• Support continuous improvement initiatives to optimize HR processes and leverage HR technology.
• Monitor HR service delivery metrics and report on performance.
• Collaborate with payroll, benefits, and talent acquisition teams for seamless processes.
• Promote a positive, customer-focused service culture within the HR function.

Key Skills & Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or related field.
• Significant experience in HR shared services or HR operations, with leadership responsibilities.
• Strong understanding of HR policies, systems, and best practices.
• Excellent communication, interpersonal, and stakeholder management skills.
• High attention to detail and commitment to service excellence.
• Proven ability to drive process improvement and manage change.

Essential 

• 10 years of experience in of experience working in HR or an administrative support role or a University Degree or Diploma in Human Resources or a related field
• Proficient in English (both written and oral).
• Ability to work well and collaborate in a team environment.
• Strong organizational skills.
• Ability to handle situations tactfully when dealing with customers.
• Ability to prioritize duties during periods of high volume and meet deadlines in a fast-paced environment.
• Strong time management skills (meeting SLAs).
• Discretion to deal with personal and confidential information with sensitivity and tact.
• Adaptable to changing business practices.
• Proficient with Microsoft Outlook, Excel and Word.
• Strong attention to detail.
• Solid critical thinking skills.

Highly Desirable

• Prior experience with ServiceNow or another HR case management tool.
• Prior experience with Workday or similar HRIS systems.
• Knowledge of HR practices either through post-secondary education, an HR professional designation, and/or work experience in HR.
• Experience in a customer service or shared services environment.

Education and Qualifications

• A Graduate Degree.

At Thales, we’re committed to fostering a workplace where respect, trust, collaboration, and passion drive everything we do. Here, you’ll feel empowered to bring your best self, thrive in a supportive culture, and love the work you do. Join us, and be part of a team reimagining technology to create solutions that truly make a difference – for a safer, greener, and more inclusive world.

Experience Level

Mid Level