Deputy Manager - Warehouse Operations

Responsibilities & Key Deliverables

Key Responsibilities

Logistics Planning & Execution

• Serve as the single point of contact for planning and executing outbound logistics operations.
• Oversee the complete Order-to-Delivery (O2D) process to ensure timely and efficient product movement.
• Coordinate with cross-functional teams to ensure smooth logistics execution and customer fulfillment.
• Respond to logistics-related queries from Customer Care and Business teams.

Logistics Operations & Performance Management

• Monitor logistics performance across all Logistics Service Providers (LSPs) and drive continuous improvement.
• Track logistics KPIs, MIS reports, and operational performance metrics, and implement corrective actions where required.
• Ensure qualitative, damage-free deliveries and maintain targeted customer satisfaction levels.
• Plan logistics operations to minimize detention time and enhance fleet utilization.

Cost Optimization & Contract Management

• Drive logistics cost optimization initiatives without compromising service levels.
• Define and manage logistics SLAs, inbound/outbound transportation contracts, and penalty clauses.
• Facilitate contract negotiations, periodic reviews, and validations with logistics service providers.
• Monitor freight spend and identify opportunities for efficiency improvements.

Data Management & Analytics

• Maintain logistics databases, including customer master data, logistics contracts, KPI dashboards, and transportation data.
• Leverage analytics to identify trends, improve operational efficiency, and support decision-making.
• Ensure accuracy and integrity of logistics data across systems and reports.

Process Excellence & Continuous Improvement

• Lead logistics improvement projects such as network optimization, route optimization, and process automation initiatives.
• Conduct regular process audits and ensure adherence to standard operating procedures.
• Drive implementation of best practices and continuous improvement initiatives.

Compliance & Team Development

• Ensure compliance with all statutory, legal, safety, and corporate requirements.
• Support capability building through regular training and development initiatives for the team.
• Foster a culture of accountability, collaboration, and operational excellence.

Key Deliverables

• Achievement of Order-to-Delivery (O2D) targets as per business requirements.
• Logistics cost optimization and budget adherence.
• High service levels and customer satisfaction through damage-free deliveries.
• Effective monitoring and performance management of logistics service providers.
• Improved logistics efficiency through continuous improvement and network optimization projects.
• Compliance with all logistics-related policies, contracts, and statutory requirements.

Preferred Industries

Education Qualification

Education: B. Tech / B.E / MBA 

General Experience

5-8 years of experience handling logistics, preferably in Auto / FMCG / e-commerce companies and preferably strong command in Logistics & Warehouse Operation

Critical Experience

Required Skills & Competencies

Functional Competencies

• Strong understanding of Logistics, Transportation, Warehouse, and Supply Chain Management.
• Knowledge of logistics contracting, freight management, and cost optimization.
• Experience in driving logistics improvement and transformation projects.
• Understanding of Quality Tools, Root Cause Analysis (RCA), and Problem-Solving methodologies.
• Good knowledge of procurement processes and vendor management.
• Working knowledge of Transportation Management Systems (TMS) and other logistics software solutions.
• Preferred knowledge of SAP MM and SD modules.

Analytical & Technical Skills

• Strong analytical and data interpretation capabilities.
• Proficiency in Microsoft Excel, PowerPoint, Word, and Power BI.
• Ability to work with large datasets and generate actionable insights.

System Generated Core Skills

System Generated Secondary Skills