Service Delivery Officer
Equitas Small Finance Bank
Work from Office
Full Time
Min. 2 yearsJob Description
Service Delivery Officer
| Role | Parameters | Parameter Weight % | A+/A | Others |
| Service Delivery Officer | MoM - Generate 25 leads (LG level) across various products (SA, MF, MF SIP, Insurance, Gold Loan, FD, RD, Locker) on Rel Channel Mapped Book | 15% | NA | NA |
| Service Delivery Officer | Mapped Book: 3% MoM TRV Growth of Mapped Book | 25% | NA | NA |
| Service Delivery Officer | Inc HH PH on Mapped Book | 15% | 12 | 10 |
| Service Delivery Officer | Welcome calling and onboarding of Customers (100% of NTB A/cs of all accounts of the Branch) | 10% | NA | NA |
| Service Delivery Officer | Branch Customer Base: Conduct customer events in Branches (min 2 per Month) | 10% | NA | NA |
| Service Delivery Officer | Branch Customer Base: Improve digital adoption of Customers of the branch (1% MoM Increment in MB/IB adoption) | 10% | NA | NA |
| Service Delivery Officer | Service Mgmt: Ensure timely processing of all the SRs of Mapped book | 7.5% | NA | NA |
| Service Delivery Officer | Lobby Management - Ensure seamless Customer Experience at Branches and also handle Locker ops management - Nil customer escalations | 7.5% | NA | NA |
| 100% |
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