AGM - Postpaid Operations

AGM - Postpaid Operations

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role
Retail Go to Market
Job Level/ Designation
M2/ AGM
Function / Department
Retail/Retail Operations
Location
Mumbai
Job Purpose

• Take full ownership of Go to market strategy for all roll outs (product, process, infra and new business lines) to deliver excellent customer experience and business through Retail channel

Key Result Areas/Accountabilities
STRATEGIZE

• Devise product go-to-market processes to drive on-ground Retail teams, nationally
• Understand all the product construct
• Work in tandem with marketing to define positioning strategy for sales team through proper pitch
• Work with product and brand team to develop in-store Visual merchandise Book , POSMs, sales enablers to communicate the proposition effectively to customers
• Keep and close grip on the market reaction and share constant feedback with stake holders on how the product is performing, customer reaction/response
• Roll out and drive strategic business initiatives to utilizethe Retail infra having a long term impact on Retail PnL
• Seek opportunities for sales promotional tie-ups, new revenue streams in the form of Shop In Shop initiatives etc
• Conducting pilot to assess the feasibility and performance of the new initiatives and then roll out the program nationally

ANALYZE AND DRIVE

• Craft and implement national programs for driving postpaid sales and other business KPIs
• Work closely with Corporate and cluster stake holders (sales, service and BI) to understand the KPI trends, business problems and performance gaps
• Use these insights to craft national programs at Retail. Own the program end to end by defining timelines, performance evaluation logic and success criteria
• Execute these campaigns/ contests by giving regular performance visibility through weekly/monthly and quarterly dashboards

ENGAGEMENT, BRAND AND CULTURE

• Drive employee engagement programs for Retail frontline team in liaison with HR
• Build festive engagement calendar along with Brand team and execute various customer centric programs through BTL campaigns

Core Competencies, Knowledge, Experience

• Project Evaluation - Business acumen, analytics, excel, power point, technical and financial acumen
• Strong Networking, cross functional collaboration and Interpersonal skill
• Experience in business verticals like Marketing, Retail sales, digital
• Self-starter, communication skill, Go-getter, Passionate and can take accountability and drive independently
• Critical thinking and Problem solving skill

Must have technical / professional qualifications
Post Graduate in Management
Years of Experience
3-7

Role Non - Tech Support - Voice / Blended

Industry Type Telecom / ISP

Functional Area Customer Success, Service & Operations

Employment Type Full Time, Permanent

Role CategoryVoice / Blended

Education

UG :Any Graduate

PG :Any Postgraduate

Doctorate :Doctorate Not Required

Key Skills

AGM - Retail Operations

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership