Senior Process Manager

Senior Process Manager

Description

Key Responsibilities

• Client Relationship Management: Build and maintain strong, strategic partnerships with clients. Proactively identify client needs, develop tailored solutions, and exceed client expectations. Serve as the primary point of contact for client escalations and issues. 
• Consulting: Provide expert guidance and solutions to address complex business challenges through technology & data solutions. Develop and execute strategic roadmaps aligned with client objectives. 
• Client Context Alignment: Capture and effectively communicate client context across eClerx teams to ensure alignment between client needs and eClerx objectives. 
• Solution Design: Lead the conceptualization and development of data-driven solutions in areas such as marketing, customer service, and supply chain. Translate business requirements into actionable solution blueprints, considering data availability, technical feasibility, and business impact. 
• Delivery Oversight: Lead delivery teams to ensure successful project execution, quality, and adherence to timelines. 
• Business Development: Partner with sales and account team to drive revenue growth, develop and delvier compelling proposals. Expand the client base and increase account penetration. 
• Cross-Functional Collaboration: Foster strong collaboration with cross-functional teams to deliver comprehensive solutions. 
• Team Leadership: Provide strategic leadership to a hybrid team of technical leads, solution architects, data engineers and business analysts. Hire, develop, and retain top talent. Ensure team alignment with organizational goals.

Qualifications and Experience

• Advanced degree (MBA, MTECH, MCA with specialization in technology, data engineering domain or related field) with 15+ years of relevant experience, including 9+ years in application development, automation and related fields.
• Excellent communication and presentation skills with the ability to articulate complex technical concepts to both technical and non-technical audiences.   
• Demonstrated ability to build and maintain strong relationships at the executive level within the client organization.
• Strong problem-solving and analytical skills to address complex business challenges.
• Proven experience in managing diverse client needs and delivering complex technology solutions across various industries, with a preference for experience in the technology sector.
• Experiece in building technology solutions/applications used for automation, GenAI, machine learning, and business intelligence applied to marketing, customer service, and supply chain functions.
• Experience managing and collaborating with remote teams.
• Proven leadership and people management skills with a focus on developing and retaining talent.
• Proven negotiation skills to build consensus and drive successful outcomes.
• Demonstrated commercial acumen and ability to estimate project costs and develop pricing models.
• Proven experience in applying agile methodologies (such as Scrum) and proficiency in project management tools (e.g., Jira, Asana, GitHub).
• Experience  with data visualization tools such as Power BI and Tableau.
• Proficiency in applying problem-solving frameworks (such as root cause analysis, Six Sigma, or Design Thinking) to address complex business challenges.