Infosys

CISNGE - Senior Associate Hardware Asset Management

Infosys
Hyderabad
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 5 yearsMin. 5 years

Job Description

CISNGE - Senior Associate Hardware Asset Management

Required Skill: Servicenow HAM Location : Hyderabad STP (Gachibowli) Key Responsibilities: -Day‑to‑day operational support for ServiceNow Hardware Asset Management (HAM), including incidents, remediation, and requests. -L2/L3 support for complex hardware assets, inventory, and lifecycle issues. -Maintain complete, accurate, and current hardware asset records across all lifecycle stages in ServiceNow. -Monitor and manage the HAM operations mailbox and respond within defined SLAs. -Coordinate with Truist vendor partners to track devices and returns. -Process and remediate ASN (Advanced Shipping Notice) discrepancies. -Analyze asset data imports using Import Sets and Transform Maps. -Perform end‑to‑end remediation for asset data discrepancies and failures. -Support HAM configuration changes, minor development, enhancements, and defect fixes. -Ensure changes are implemented without impacting production stability. -Produce monthly inventory reports, KPIs, metrics, and measurements. -Support audit, compliance, documentation, and continuous improvement initiatives. -Translate business and technical requirements into user stories and actionable tasks (e.g., Rally). -Advanced certifications in IT Hardware Asset Management, such as IAITAM CHAMP, CAMP, CSAM, CITAD. -Experience with ServiceNow Incident and Service Catalog. -Knowledge of ITIL, Agile methodologies and Rally.

Job role

Work location
Work locationHYDERABAD
Department
DepartmentIT & Information Security
Role / Category
Role / CategoryIT Security
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 5 years

About company

Name
NameInfosys
Job posted by Infosys

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You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed the required education and people who have 5 to 12 years are eligible to apply for this job. You can apply for more jobs in Hyderabad to get hired quickly.

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