Senior Manager of Infrastructure Engineering -Cisco Call Manager, Telephony, VOIP (Team Management Experience)

• Serves in a leadership role for multiple technical teams and collaborates with others within the function, providing tasks, guidance and expectations as necessary
• Drives reuse-first adoption of enterprise-authorized AI capabilities within the work environment across teams to improve delivery speed and decision quality (e.g., accelerating issue analysis and documentation), with human-in-the-loop validation and appropriate handling of sensitive data.
• Anticipates the needs and potential dependencies of the broader team and identifies and takes action to mitigate and escalate issues to appropriate leadership
• Manages stakeholders and ensures teams deliver aligned projects in line with compliance standards, risk and security, service level agreements, and business requirements
• Applies relevant technical expertise, leadership and business knowledge to projects of moderate to large scope
• Contributes to decisions that influence staffing, budget, and relevant profit and loss

• Establishes standards for AI-assisted workflows used in delivery and operational routines, ensuring traceability and auditability and alignment to resiliency, security, and risk expectations.

   

• Formal training or certification on infrastructure engineering concepts and 5+ years applied experience (NAMR/APAC – India/LATAM/Hong Kong) 
• Experience managing infrastructure engineering teams
• Experience leading teams in the safe use of enterprise-authorized AI capabilities within the work environment for infrastructure engineering workflows, including validation habits and awareness of data sensitivity.
• Ability to review and validate AI-assisted recommendations before adoption, escalate uncertainty appropriately, and ensure outcomes align to resiliency, security, and auditability expectations.
• Ability to guide and coach teams on approach to achieve goals aligned against set strategic initiatives
• Current knowledge of telephony PBX environments, dial plan schemes, trucking, reporting of usage and capacity metrics. 
• Hands-on experience in application architecture and design patterns (hands on experience with Sonus/Ribbon SBC / Kandy Link, CUCM, KANDY, Session Border Controller / SIP / Kandy Link / Telecom Carrier / Scripting -- Power Shell / Python  
• Industry experience in Information Technology with a specific emphasis on SIP Networks and interoperability with blended technologies, including integration into desktop solutions.
• Adept knowledge in VoIP transport, such as H.323, SIP, call admission and control mechanisms, integration of cross platform technologies, centralization of call processing and network policy enforcement
• Working experience with protocols such SIP, H.26x, WebRTC, SIPRec, Networking Routing Protocols, Linux, etc.
• Basic to intermediate knowledge on ITIL, DevOps and Site Reliability Engineering methods and/or hands on experience.

Preferred qualifications, capabilities, and skills