Security professional

About the role

This role is critical for the successful management & delivery of network security services, spanning across multiple vendors and technologies. Working on the front line supporting customers from one of our state of the art Operations centres. Being passionate about customer services and having hands on experience of network security is essential.
Our Security experts are responsible for the in-depth diagnosis and resolution of network security incidents. Our people maintain our customer's services, ensuring their business continuity is maintained and ensuring our reputation as a world leading MSSP is upheld.

What you’ll be doing

•    Form an integral part of our 24*7 shift team providing security in-life technical support.

•    Be a Professional for a wide range of technologies & security products.

•    Detect, respond and resolve security incidents, problems and changes within the operational environment.

•    Provide 3rd line support, responsible for the high priority incident while resolving within the agreed SLA. .

•    Be the operational SPOC for our customer contract teams.

•    Provide technical escalation support to team members.

•    Responsible for new customer on-boarding and the AIS of new product’s..

Essential Skills / Experience

•    Extensive hands-on experience working on the following technologies; Zscaler Proxy , PAW’s, Firewalls , NGFW, SDWAN, IPS/IDS, load balancers.

•    IPS policy management, signature tuning.

•    Knowledge of device health monitoring tools and systems.

•    Stakeholder management and ability to work under pressure.

Desirable Skills / Experience

•    Effective oral and written communication skills.

•    Knowledge of Cyber Security domains will be an added advantage.

Our Package