811-CEC Team Leader-Inbound_Digital Banking Kotak 811_0109_5039_1071513
Kotak Securities Limited
Work from Office
Full Time
Min. 1 yearJob Description
811-CEC Team Leader-Inbound_Digital Banking Kotak 811_0109_5039_1071513
- Lead and manage the inbound digital banking customer support team. - Oversee daily operations to ensure high-quality service delivery. - Coordinate with digital banking units to resolve customer queries efficiently. - Monitor team performance and provide coaching to improve productivity. - Handle escalations and maintain customer satisfaction. - Collaborate with cross-functional teams to streamline processes. - Ensure adherence to compliance and banking regulations. - Drive continuous improvement initiatives within the team. - Support implementation of new digital banking products and services. - Maintain effective communication with stakeholders and senior management.Job role
Job requirements
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