Application Support Engineer

Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Coupa
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
We are hiring a Coupa Techno-Functional Architect to design, implement, and optimize Coupa Procurement solutions. This position requires knowledge of Coupa functionalities, platform capabilities, integration frameworks, and enterprise architecture principles. This role serves as an expert and primary point of contact for Coupa configuration, user support, data integration, and reporting, driving platform adoption, ensuring compliance, and aligning system capabilities with business objectives.

What You ll Do:
Hands - On Coupa Solution Design and Implementation: Design, propose, and implement Coupa-based solutions that address identified business needs. Ensure these solutions optimize procurement operations and are scalable and efficient.
Provide day-to-day administration, support, and enhancement delivery for Coupa system.
Act as the primary technical point of contact with business stakeholders, implementation partners, and Coupa support.
Participate in project requirements gathering, analysis, lead the design phase, and implementation.
Collaborate with Procurement, Finance, and IT teams to ensure seamless integration with ERP and other platforms.
Design, develop and oversee integrations between Coupa and other applications within the ecosystem via middleware.
Drive the system integration testing and user acceptance testing and document necessary evidence to track the project closure. And provide hyper care support to the users.
Provide technical guidance on Coupa REST API (JSON / XML), flat file integrations, and SFTP configuration.
Ensure alignment with enterprise architecture, security standards, and performance requirements.
Creating, maintaining, and managing comprehensive project documentation, process flows, and SOPs
Manage all phases of project delivery: planning, scheduling, testing, status reporting, documentation, and go-live support.
Configure and manage Coupa features such as custom fields, user roles, dashboards, etc.
Lead operational tasks, audit reviews, Coupa Sandbox refreshes, and Release Management.
Conduct Coupa training sessions for internal teams and business stakeholders.
Drive supplier enablement and configure punchouts, support vendors with cXML and lead the UAT.
Manage Coupa support tickets and communicate resolution status to stakeholders.
Monitor Coupa product upgrades (3 per year), engage with the Coupa community, performance impact analysis, provide overview of the new features, and guide the business teams through upgrades.
Identify opportunities for process improvements, including automations, enhancements to existing features / integrations.
Generate ad-hoc reports to meet the business requirements.
Other duties as necessary in the effective performance of the role or as directed by the business stakeholders.

What You ll Bring:
Strong knowledge of Coupa CCW, Expenses modules.
Hands-on experience in Coupa integrations with ERP, HR, and finance systems.
Proficiency in REST APIs (JSON / XML) along with API Filters and Flat File approach.
Strong background in enterprise architecture principles, data modelling, and cloud security.
Ability to think and assess situations logically and make decisions in a highly dynamic environment.
Strong organizational skills and the ability to clearly document processes and requirements.
Excellent problem-solving skills and ability to translate business requirements into scalable technical designs.
Strong communication and leadership skills to interact with cross-functional teams and leadership teams.

Preferred Qualifications:
Bachelor s degree in business administration, Supply Chain, Information Systems, Computer Science, or a related discipline.
Minimum 06 years of experience as Coupa solution/technical architect.
Coupa Certification(s) (Integration Architect, Platform, or Module-specific).
Experience in integrating Coupa with ERP / other systems.
Prior consulting experience is a plus.
Proven Coupa Implementation Experience: A minimum of five (5) full-cycle, end-to-end Coupa implementations as a lead consultant, solutions architect, or a senior technical role. Your experience should cover the entire project lifecycle, from initial discovery and design through to configuration, testing, go-live, and post-go-live support.