Customer Support - CMS-BRANCH BANKING-CMS
Kotak Securities Limited
Work from Office
Full Time
Min. 1 yearJob Description
Customer Support - CMS-BRANCH BANKING-CMS
- Understand customer requirements & train the customers on usage of Cash Management Platform/Product & Digital Banking Products
- Interaction with New/existing customers (either in person / Online meeting) to understand their requirement related to system integration, products & processes
- Support Bank customers for modification/service related queries
- Demonstration of CMS system to existing as well as new clients
- Understand specific MIS requirement of the customers and arrange to deliver reports accordingly
- Ensuring all customer requests/queries are attended and resolved within the TAT
- Coordination with internal stakeholders like CMS Set up team, CMS Ops, Implementation team, PSM, RM, BSG, IT etc.
Job Requirements: |
Job Role |
- Graduate/Post Graduate with minimum 1-2 years of banking experience.
- Candidate with MBA/MCA/B.Tech (will be an added advantage)
- Knowledge of banking operations (Basic knowledge of CMS and Contact centre experience would be preferred)
- Ability to work under pressure in a dynamic environment
- Should have technical orientation
- Strong communication (Oral and Written) & Networking Skills
- Understand customer requirements & train the customers on usage of Cash Management Platform/Product & Digital Banking Products
- Interaction with New/existing customers (either in person / Online meeting) to understand their requirement related to system integration, products & processes
- Support Bank customers for modification/service related queries
- Demonstration of CMS system to existing as well as new clients
- Understand specific MIS requirement of the customers and arrange to deliver reports accordingly
- Ensuring all customer requests/queries are attended and resolved within the TAT
- Coordination with internal stakeholders like CMS Set up team, CMS Ops, Implementation team, PSM, RM, BSG, IT etc.
-
Job Requirements:
Job Role
- Graduate/Post Graduate with minimum 1-2 years of banking experience.
- Candidate with MBA/MCA/B.Tech (will be an added advantage)
- Knowledge of banking operations (Basic knowledge of CMS and Contact centre experience would be preferred)
- Ability to work under pressure in a dynamic environment
- Should have technical orientation
- Strong communication (Oral and Written) & Networking Skills
Job role
Job requirements
About company
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The candidate should have completed the required education and people who have 1 to 2 years are eligible to apply for this job. You can apply for more jobs in Mumbai/Bombay to get hired quickly.
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