Customer Experience Partner - SCM

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

We are looking to hire a Customer Experience Consultant, to build strong and lasting relationships with customers and provide second-to-none customer service.
Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):

• Customer channel management
• Case Management
• Customer onboarding and relationship management
• Contract and dispute management
• All file management activities post booking
• Documentation
• System Updates
• Operational finance
• Proactive communication with customer service in case of exceptions
• Supporting Customer Service in customer query resolution and exception handling.

What we are looking for:

• Bachelor/Master's Degree with 2 - 6 years of relevant experience
• The ideal candidate will be a person who has strong business, market and customer understanding with a passion to delight the customer through service
• An individual at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. They possess skills developed through job-related training and on-the-job experience within a specific job discipline
• They have knowledge of standardized work routines and methods, general facts and information but may need support on non-routine problems
• An excellent team player
• Able to work under pressure
• Well organised, efficient and effective, with an eye for detail
• Strong interpersonal and communication skills
• Fluent in English (written and oral)