Customer Service Associate

Customer Service Associate

Skill required: Retirement Solutions - Data Entry Services
Designation: Customer Service Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment. The Client Services Manager I (CSM I) is responsible for ensuring institutional client satisfaction across markets by managing specific daily administrative, operational and record keeping functions of institutional clients through tactical day-to-day support for client service and business development. Key Responsibilities and Duties ? Services clients, drives best practices, and improves client outcomes through excellent customer service and operational excellence. ? Respond to client service needs and own end to end identified tasks through a centralized service model. ? Provides operational and administrative support including but not limited to online remittance support, file exchange, involuntary distributions, lost earnings calculations, plan document and plan design support, plan remediations, ? Builds institutional knowledge and relationships while enhancing functional understanding of TIAA services and products. ? Submits and tracks service request work items appropriately in partnership with business partners.
What are we looking for? ? Graduate (mandatory), preferably from commerce background ? Experience in the US retirement industry. ? Flexible to work in US Shifts (Across time zones based on business requirement) is a must. ? Good verbal & written communication skills in English ? Good typing skill and attention to detail. ? Good working knowledge of MS Excel ? Good time management skills ? Ability to work independently ? US Retirement Services domain – Defined Contributions - Institutional Services  ? Experience in US Monetary Process (Contributions, Distributions, Refunds, Forfeitures, Loans, Adjustments etc.) ? US Retirement Middle Office / Plan Level documentation knowledge preferred in addition to experience in participant services. ? Knowledge of handling Participant Census data. ? Review and updates plan configuration fields.  ? Good Attention to detail with research and timely resolution ability. ? Ability to work in centers of excellence model. ? Excellent written communication skills ? ASPPA Certified (Preferred)  ? CRPS (Preferred) 3 years preferred
Roles and Responsibilities: •? Assist Client Facing personnel on middle office and back-office activities. ? Support Plan Sponsors and Administrators on plan level activities that include but are not limited to contribution services, withdrawals & distributions, loans, reporting & Recordkeeping system updates, involuntary distributions and lost earnings calculations ? Support clients on research and resolution of issues related to benefit services like Eligibility Services, Online Salary Deferral & Enrollments, Auto Services, Vesting calculations. ? Support Plan Management activities like Plan Document Services, Plan reporting & audit, Adjustments and remediations, Participant escalations, plan focus support. ? Assist clients in correction of any plan / participant level data issues. ? Co-ordinate between client facing and operations teams to resolve client issues/escalations.