RR-0411318-Senior Analyst I-Assure Legal Offshore

Key Responsibilities

• Review and audit legal invoices submitted by external law firms for accuracy, completeness, and compliance with client-approved billing guidelines.
• Analyze attorney time entries, staffing patterns, legal tasks, expenses, and billing narratives to identify excessive, redundant, or non-compliant charges.
• Evaluate and adjudicate appeals submitted by law firms against invoice reductions, adjustments, or rejections.
• Provide well-documented decisions and recommendations supported by legal billing guidelines, industry benchmarks, and contractual requirements.
• Act as a primary point of contact between law firms, clients, and legal representatives regarding billing inquiries, disputes, and audit clarifications.
• Interpret litigation activity and billing trends to identify inefficiencies, inappropriate billing practices, or potential cost-saving opportunities.
• Monitor legal spend and contribute insights that support legal cost management strategies.
• Ensure adherence to service level agreements (SLAs), quality standards, and productivity targets related to invoice review volumes and dollar values.
• Prepare periodic reports, dashboards, and trend analyses highlighting invoice review outcomes, appeal decisions, legal spend patterns, and compliance metrics.
• Support process improvement initiatives by identifying recurring audit findings and recommending enhancements to billing guidelines and review processes.
• Develop expertise in client-specific legal billing frameworks and expand support across multiple client accounts.
• Collaborate closely with claims, legal, finance, operations, and quality teams to resolve complex billing issues and improve overall service delivery.
• Participate in training, knowledge-sharing sessions, and continuous improvement projects within the Legal Operations function.

Required Qualifications

• Bachelor of Laws (LLB) or Master of Laws (LLM).
• 5 to 7 years of experience in a law firm, legal operations, legal billing review, legal spend management, litigation support, or invoice auditing environment.
• Strong understanding of legal billing concepts, attorney fee structures, litigation processes, and invoice review methodologies.
• Familiarity with the U.S. Property & Casualty Insurance industry and related legal claim processes.
• Experience interpreting contractual billing guidelines and legal service agreements.
• Excellent analytical, problem-solving, and decision-making abilities.

Preferred Skills

• Strong written and verbal communication skills with the ability to interact effectively with attorneys and senior stakeholders.
• Knowledge of legal e-billing platforms such as Legal Tracker, CounselLink, TyMetrix, or similar systems.
• Advanced Microsoft Excel skills including Pivot Tables, VLOOKUP/XLOOKUP, reporting, and data analysis.
• Strong attention to detail and ability to manage multiple priorities in a deadline-driven environment.
• Experience in stakeholder management, presentations, and client-facing discussions.
• Team-oriented mindset with a focus on quality, accuracy, and continuous improvement.