Digital Client Services – Product Delivery Associate

Digital Client Services – Product Delivery Associate

Bring your delivery leadership to reimagine Research service support, partnering across teams to strengthen controls and elevate the user experience.

As a Product Delivery Manager within the Research Product Delivery team, you drive end-to-end delivery of strategic, operational, and regulatory initiatives that modernize Research services. You partner with Research, Compliance, Technology, Data & Analytics, Product, and Operations teams to improve efficiency, strengthen the control environment, and increase digital maturity. You thrive in a fast-paced, inclusive environment, translating complex problems into well-structured solutions that deliver measurable outcomes.

Job Responsibilities:

• Lead end-to-end product delivery across the full project lifecycle in an Agile environment, from concept and scoping through build, launch, and adoption.
• Drive delivery of strategic, operational, and regulatory initiatives across Research Operations, ensuring clear outcomes and execution from design through implementation.
• Partner with Research, Compliance, Technology, Data & Analytics, Operations, and Product teams to define objectives, requirements, milestones, risks, dependencies, and success measures.
• Gather and synthesize insights through stakeholder interviews, process mapping, and data analysis to identify current-state flows, pain points, control gaps, and user needs.
• Identify and shape improvement opportunities, including workflow simplification, efficiency gains, automation, artificial intelligence enablement, digitization, and operating model enhancements.
• Produce clear delivery artifacts, including business requirements, user stories, functional requirements, and acceptance criteria for design and technology teams.
• Own scope and objective definition for end-user needs, maintaining alignment between business priorities, delivery plans, and technology outcomes.
• Plan and coordinate user acceptance testing for new features, ensuring test scenarios are defined, requirements are validated, and stakeholders confirm readiness before release.
• Monitor delivery progress and proactively manage milestones, dependencies, risks, issues, and decisions; escalate as needed, including to senior stakeholders.
• Support implementation planning and change management, track adoption, and capture post-launch feedback to drive continuous improvement.
• Foster collaboration and delivery discipline across cross-functional teams to ensure consistent, high-quality outcomes.

Required qualifications, skills, and capabilities:

• Strong problem-solving, collaboration, communication, and presentation skills with the ability to influence stakeholders without direct authority
• Strong organizational and time management skills with the ability to prioritize, multitask, and respond to changing business expectations
• Strong written and verbal communication skills, including the ability to create clear executive-level materials and project updates
• Analytical skills to interpret operational data, identify trends, and make practical recommendations
• Working knowledge across Product Management, Engineering, Operations, user interface and user experience, Compliance, and business controls
• Ability to identify obstacles, conflicts, risks, and delivery blockers and take action to address them
• Interest in automation, digital transformation, operational innovation, artificial intelligence enablement, and continuous improvement

Preferred qualifications, skills, and capabilities:

• 4+ years of product management or project management experience in financial services or consulting
• Experience in markets, research, operations, compliance, risk, or regulatory environments
• Experience managing multiple concurrent initiatives in a fast-paced, stakeholder-heavy environment
• Familiarity with Jira and Agile delivery methods, including managing delivery through development and design sprints
• Exposure to delivery tooling such as Confluence