Senior Associate

Job Description – Bug Triage Specialist

Experience: 3–5 Years

Key Responsibilities:

• Analyze user-reported issues and reproduce bugs across iOS, Android, and Web platforms.

• Identify and link duplicate bugs to maintain a clean backlog.

• Assess business and technical impact and prioritize bugs accordingly.

• Route bugs to the appropriate engineering teams and stakeholders.

• Track bugs through resolution and remove blockers where required.

• Retest fixes after deployment and verify issue resolution.

• Analyze auto-resolved bugs and backlog trends to identify recurring issues and process improvements.

• Perform Root Cause Analysis (RCA) and identify underlying issues.

• Convert vague user reports into clear and actionable technical bug tickets.

• Identify opportunities to improve and streamline the bug triage process.

Required Skills:

• 3–5 years of professional experience in Software QA.

• Strong understanding of STLC and Bug Life Cycle.

• Hands-on experience reproducing and troubleshooting issues on iOS, Android, and Web applications.

• Experience with Jira, T3, or similar bug tracking tools.

• Good understanding of bug states such as Open, In Progress, and Fixed.

• Strong analytical and problem-solving skills.

• Basic knowledge of data analysis and RCA.

• Good knowledge of MS Office/Google Workspace.

• Ability to prioritize issues based on user impact, business impact, and severity.

• Strong stakeholder management and coordination skills.

• Ability to work independently with minimal supervision.

• Quick learner with a proactive and self-driven approach.

Key Competencies:

• Analytical problem-solving and investigative mindset.

• Strategic prioritization and decision-making.

• Cross-functional coordination between users, operations, and engineering teams.

• Workflow management, deduplication, and process optimization.

• Strong attention to detail and ownership of bug lifecycle.