Subcontractor

Area(s) of responsibility

Dynatrace Implementation & Configuration

• Lead end-to-end Dynatrace deployments — on-premises, SaaS, and hybrid cloud environments — across enterprise accounts.
• Configure OneAgent, ActiveGate, and Dynatrace Managed components for comprehensive application and infrastructure observability.
• Design and implement dashboards, SLOs, alerting rules, custom metrics, and synthetic monitors aligned to business KPIs.
• Onboard and instrument applications using supported technologies (Java, .NET, Node.js, Python, PHP) and containerized environments (Docker, Kubernetes, OpenShift).
• Integrate Dynatrace with CI/CD pipelines, ITSM platforms (ServiceNow), and notification channels (PagerDuty, Slack, MS Teams).

Monitoring, Observability & AIOps

• Define and enforce full-stack observability strategies covering APM, infrastructure monitoring, log management, real user monitoring (RUM), and synthetic monitoring.
• Leverage Davis AI for automated root cause analysis, anomaly detection, and proactive problem management.
• Implement log ingestion pipelines and configure Log Monitoring v2 / OpenPipeline for structured log analytics.
• Build cloud monitoring coverage across AWS, Azure, and GCP using native Dynatrace cloud integrations.
• Establish and maintain SLIs/SLOs and support Service Level Agreement (SLA) compliance reporting for critical business services.

Architecture & Design Advisory

• Act as the primary technical SME during pre-sales, scoping, solutioning, and delivery phases of Dynatrace engagements.
• Architect scalable observability frameworks for large enterprise environments with hybrid and multi-cloud topologies.
• Provide design inputs for tag-based environment classification, management zones, and access control (RBAC) models.
• Evaluate platform capabilities and roadmap changes and advise on feature adoption strategies.

Stakeholder Engagement & Knowledge Management

• Engage client stakeholders — from technical teams to CXO level — to understand observability goals and present data-driven insights.
• Conduct Dynatrace product demonstrations, workshops, and training sessions for internal teams and clients.
• Author runbooks, SOPs, best-practice guides, and knowledge-base articles for platform operations.
• Cross-train delivery team members and elevate organizational Dynatrace capability maturity.
• Participate in incident bridges, providing expert-level triage and resolution guidance using Dynatrace telemetry data.

Dynatrace Platform Expertise (Mandatory)

• Deep, hands-on expertise in Dynatrace SaaS and Managed — OneAgent, ActiveGate, SmartScape, Davis AI.
• Proficiency in DQL (Dynatrace Query Language), Grail data lakehouse, and Notebooks for advanced analytics.
• Strong understanding of Dynatrace distributed tracing (PurePath), code-level diagnostics, and service flow mapping.
• Experience with Dynatrace Workflows, AutomationEngine, Site Reliability Guardian, and Business Analytics.
• Dynatrace Professional Certification (DCP) or Associate Certification is strongly preferred.