Assistant Manager, Finance Systems, APEC (12 months contract)

Support the rollout, adoption, and ongoing management of finance systems (FIAT, PeopleSoft, e-A&L and Concur). This role focuses on ensuring system readiness for hotels, providing user support, coordinating training, and driving continuous improvement.

Key Responsibilities

1. System Implementation & Readiness

• Maintain system trackers (FIAT & PeopleSoft Smartsheets) and monitor hotel readiness
• Review configuration templates and key reports to ensure accuracy and compliance
• Track pre-opening progress and support system implementation activities

2. Training & Communication

• Plan and coordinate training schedules and webinars
• Host training sessions and support user onboarding
• Manage training communications, including invitations and follow-ups
• Develop basic training materials and self-learning content (e.g., videos)

3. System Support & Stakeholder Engagement

• Act as a point of contact for hotel enquiries and system-related support
• Manage support mailbox and respond to user queries in a timely manner
• Liaise with internal teams and stakeholders to resolve issues

Reporting, Adoption & Continuous Improvement

• Monitor system adoption and prepare periodic reports
• Support FIAT billing and e-A&L monthly completion tracking
• Conduct surveys, analyze feedback, and recommend improvements

Qualifications & Experience

• Undergraduate degree in Finance, Accounting, or a related field is preferred but not mandatory
• 3–5 years of experience in finance systems, ERP support, or project coordination
• Experience with ERP systems and hospitality operations is an advantage

Technical Skills

• Advanced Microsoft Excel; proficient in PowerPoint and Word
• Experience with Smartsheet or tracking tools preferred
• Ability to create simple training materials and video recordings (Microsoft clip champ)

Core Competencies

• Strong communication and stakeholder management skills
• Good analytical and problem-solving ability
• Strong organizational skills with attention to detail
• Ability to manage multiple tasks and meet deadlines
• Proactive and adaptable with a continuous improvement mindset