Specialist I2C Customer Master Data

Specialist I2C Customer Master Data

Purpose & Overall Relevance for the Organisation:

 

Global Business Services (GBS) aims to provide globally unified services based on standardized and automated solutions across different functions and markets. This will enable us to drive operational efficiency, quality services, improved agility and better decision-making whilst reducing complexity and workload.

Customer Lifecycle ensures all Customer and Price related data is maintained accurately in SAP.  The team maintains and sets up all master data for Customers and Price and communicate data and process requirements where required.  The team assist in systems or process initiatives relating to master data and well as performing ad hoc analysis.

 

           

Key Responsibilities:

 

• Customer, Price, and Supply Chain master data analysis, communication & maintenance
• Ensure accurate maintenance and updates of Customer, Price, and Supply Chain master data information in SAP (selling and buying modules).
• Contribute to resolution of queries related to missing or inaccurate data.
• Prepare and distribute price list reports to the subsidiaries ensuring timely communication and prompt attention to follow-on queries.
• Initiate and perform re-pricing to ensure appropriate valuation of inventory
• Understand our organizational customers and stakeholders and the flow of data into and out of our systems and ensure Customer Masterdata information is accurate.
• Continuously offer ideas and solutions on how to improve daily processes, tasks and procedures for increased efficiency or better service for all stakeholders.
• Assist in systems or process initiatives relating to master data, flow of information, or various ad hoc analyses that arise.
• Assist in setting up new communication tools and process documentation.

• Act as the first point of contact for the process related issues and escalations 

 

 

Key Relationships:

• Cash Application
• Credit and Collections
• Customer Service
• Sourcing
• Purchasing
• Supply Chain and Manufacturing
• Market Pricing and Brand
• Market Finance
• IT

 

 

 

Knowledge, Skills and Abilities:

• Strong Finance Acumen
• Solid experience with SAP
• Experience in a Shared Service environment or similar
• Ability to read, write and communicate in English in a business setting
• Ability to pay close attention to detail and high degree of customer orientation
• Solid interpersonal skills combined with a high degree of customer orientation; can navigate easily within complex organizations, connect with a variety functions, audiences, management styles, or cultures.
• Strong problem solving and analytical skills
• Highly results driven and self-motivated team player with compassion, integrity, trust and perseverance.
• Curious and growth mindset; keen to learn and approach subjects outside of comfort zone, look beyond the obvious

 

 

QUALIFICATIONS:

• University degree in Business Administration/Finance/customer life cycle
• 4+ years of working experience
• Broad and deep theoretical understanding of job function

Experience Level

Mid Level