Paytm Services Private Limited

CST - Associate - Social CST

Paytm Services Private Limited
Noida
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 1 yearMin. 1 year

Job Description

CST - Associate - Social CST

About Us: 
Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services.
One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.


About the team: 
Social CST Team comprises service associates who help customers through their journey on Paytm, help them have a good experience of Paytm services.

About the role:
Candidate has to handle concerns and complaints raised by the customers on day-to-day basis on multiple social media platforms and make sure the daily task is being closed within the defined TAT with good customer experience.

Expectations/ Requirements:
● Resolving day-to-day queries of the merchants via chat/call.
● Oversee day-to-day management of campaigns and ensure brand consistency.
● Ensure brand consistency in copy through tone, voice, and terminology.
● Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience.
● Developing and implementing a timeline to achieve targets.
● Previous experience in team handling Chat/email Support.

Superpowers/ Skills that will help you succeed in this role:
● High level of drive, initiative, and self-motivation
● 1+ years’ experience in social media escalations management
● Exceptional multi-tasking skills
● Strong problem-solving skills

Educational Qualification:
Any Graduate.

Job role

Work location
Work locationNoida, Uttar Pradesh
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - Non Voice
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 1 year

About company

Name
NamePaytm Services Private Limited
Job posted by Paytm Services Private Limited

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You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed the required education and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Noida to get hired quickly.

The candidate should have sound communication skills and sound communication skills for this job.

Both Male and Female candidates can apply for this job.

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