Manager, AI and Knowledge Strategy

Minimum qualifications:

• Bachelor’s degree or equivalent practical experience.
  
• 10 years of experience in a technical project management or a customer-facing role.
  
• 3 years of experience in people management.
  

Preferred qualifications:

• Experience working with stakeholders in Product and Engineering teams with a tech-first mindset, influencing outcomes, and driving measurable results.
• Knowledge of Google Ads and related ads products.
• Understanding of AI-powered content strategy tools and technologies.
• Ability to manage multiple complex projects simultaneously while working with geographically dispersed, cross-functional teams and thriving in an often ambiguous environment.
• Excellent communication and problem-solving skills, including experience formulating data-driven proposals and communicating the success of launched initiatives.

About the job

gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Lead a team of Content Strategists and Knowledge Managers driving the development and delivery of high-quality content and knowledge required for Google Ads and internal users.
• Foster a culture that leverages AI to innovate the development, personalization, and delivery of high-quality knowledge for Google Ads users and internal teams.
• Lead a team of knowledge managers to create, curate, and maintain high-quality knowledge assets and deliver them across all surfaces.
• Identify and engage with key stakeholders across Google, understanding their needs and expectations for knowledge management services.
• Develop and maintain strong relationships with stakeholders, ensuring they are kept informed about knowledge management initiatives and progress.