Technology Support Engineer

Technology Support Engineer

Project Role : Technology Support Engineer
Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 18 year(s) of experience is required
Educational Qualification : 15 years full time education

Role Summary
We are seeking a highly experienced Network Infrastructure Leader with deep expertise in designing, implementing, and managing complex enterprise LAN, WAN, Wireless, and Security environments. The role serves as a senior technical authority, driving infrastructure modernization, operational excellence, client satisfaction, and strategic transformation initiatives. The individual will be responsible for ensuring high availability, performance, security compliance, and scalability of network services while leading teams, managing client relationships, and driving innovation through automation and application-centric infrastructure solutions.
Key Responsibilities
- Lead the design, implementation, optimization, and lifecycle management of complex enterprise LAN, WAN, Wireless, observability tools and Security infrastructures across global environments.
- Serve as the senior technical expert and escalation point for critical incidents and complex network-related challenges, ensuring rapid resolution and minimal business impact.
- Manage and maintain network infrastructure components including routers, switches, firewalls, load balancers, wireless controllers, and supporting software platforms.
- Drive network transformation and modernization initiatives, including cloud connectivity, software-defined networking, application-centric infrastructure, and next-generation networking solutions.
- Develop and enforce network architecture standards, best practices, and governance frameworks to improve performance, reliability, resilience, and scalability.
- Lead automation initiatives leveraging orchestration and infrastructure-as-code technologies to improve operational efficiency, reduce manual effort, and enhance service quality.
- Ensure adherence to security, compliance, risk management, and regulatory requirements, partnering with cybersecurity and governance teams.
- Manage client engagement, stakeholder relationships, and executive communications, acting as a trusted advisor for infrastructure strategy and service delivery.
- Own service excellence and operational performance, ensuring SLA, KPI, and customer satisfaction objectives are consistently achieved.
- Lead and coordinate major incident management, problem management, change management, and service improvement programs.
- Identify opportunities to expand service scope, improve operational maturity, and drive business growth through innovative technology solutions.
- Collaborate with cross-functional teams to align infrastructure capabilities with business and application requirements.
- Mentor, coach, and develop network engineers and technical teams, fostering a culture of continuous learning and technical excellence.
- Provide strategic guidance on infrastructure investments, capacity planning, technology roadmaps, and future-state architecture.
Required Skills & Experience
- Extensive experience managing large-scale enterprise network infrastructures, including LAN, WAN, Wireless, Data Center, and Security technologies.
- Strong expertise in enterprise networking platforms such as Cisco, Aruba, Palo Alto, Fortinet, Juniper, or equivalent technologies.
- Proven experience in client-facing leadership roles, stakeholder management, and managing high-priority escalations.
- Demonstrated success in leading automation, transformation, and infrastructure modernization programs.
- Deep understanding of network security, compliance frameworks, governance, and risk management practices.
- Experience managing geographically distributed teams and large-scale managed services environments.
- Strong analytical, problem-solving, communication, and leadership skills.
- Knowledge of cloud networking, SD-WAN, network automation, and application-centric infrastructure architectures is highly desirable.
Key Success Measures
- SLA and operational performance achievement.
- Incident reduction and service reliability improvements.
- Successful delivery of transformation and automation initiatives.
- Client satisfaction and stakeholder engagement effectiveness.
- Security compliance and audit readiness.
- Revenue growth through service expansion and innovation initiatives.
- Team capability development and operational maturity improvements

Location: Bangalore
Exp: 20 + years
Certification: CCNA, CCNP (Good to have)