Kotak Mahindra Bank Limited

Sky Service Escalation Redressal - RM_Sky Channel-Contact Centre Inbound_Hyderabad

Kotak Mahindra Bank Limited
Hyderabad
Not disclosed
Work from OfficeWork from Office
Full TimeFull Time
Min. 1 yearMin. 1 year

Job Description

Sky Service Escalation Redressal - RM_Sky Channel-Contact Centre Inbound_Hyderabad

- Responsible for handling and resolving escalated customer service issues related to Sky service. - Role involves inbound contact center operations focused on customer satisfaction and issue redressal. - Requires effective communication skills to manage escalations and provide timely resolutions. - Based in Hyderabad, working from a designated office location. - Suitable for candidates with prior experience in customer support or escalation management. - The position demands a proactive approach to problem-solving and customer relationship management. - Emphasis on maintaining service quality and ensuring customer retention through effective redressal. - Likely involves coordination with multiple teams to resolve complex service issues. - The role is critical in managing customer grievances and improving overall service experience. - No explicit mention of required skills, languages, or educational qualifications.

Job role

Work location
Work locationHyderabad, 7507-Hyderabad-Uppal-Next to Genpact & Hindu Office-TLA, 2nd & 3rd floor, Plot no. 2 & 3, M2 Square, Uppal IDA Next to Genpact & Hindu Office, Uppal, Hyderabad, Telangana, India
Department
DepartmentCustomer Support
Role / Category
Role / CategoryCustomer Support - Non Voice
Employment type
Employment typeFull Time
Shift
ShiftDay Shift

Job requirements

Experience
ExperienceMin. 1 year

About company

Name
NameKotak Mahindra Bank Limited
Job posted by Kotak Mahindra Bank Limited

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You can expect a minimum salary of 0 INR. The salary offered will depend on your skills, experience and performance in the interview.

The candidate should have completed the required education and people who have 1 to 31 years are eligible to apply for this job. You can apply for more jobs in Hyderabad to get hired quickly.

The candidate should have sound communication skills and sound communication skills for this job.

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