Fund Services Vice President

Fund Services Vice President

• Lead end-to-end fund accounting delivery, including pre-NAV validation, exception management, and resolution of client inquiries.
• Ensure timely and accurate NAV delivery aligned to client expectations and internal service standards.
• Monitor operational risk, identify control gaps, and escalate actual or potential issues and delivery delays in a timely manner.
• Serve as a Subject Matter Expert (SME) by providing training, guidance, and ongoing support on fund accounting processes and controls.
• Act as the secondary escalation point for complex operational issues, driving timely resolution while maintaining service quality standards.
• Partner with internal stakeholders and clients to ensure adherence to SLAs, regulatory requirements, and operational best practices.
• Drive process improvement, risk mitigation, and automation/efficiency initiatives to enhance controls, scalability, and consistency.
• Build and develop high-performing teams through effective hiring, coaching, engagement, performance management, and retention strategies.
• Influence senior stakeholders across business, operations, technology, and transformation teams to deliver strategic priorities and strengthen client partnerships.

• MBA or Bachelor’s degree in Finance, Accounting, Economics, or related discipline.
• Minimum 8 years of people management experience (direct and/or matrix leadership).
• Strong working knowledge of fund accounting operations, NAV processes, exceptions management, and operational controls.
• Proven ability to manage operational risk and deliver against service commitments in a deadline-driven environment.

• Extensive experience managing high-value institutional clients and strategic relationships across multiple jurisdictions and global markets.
• 15 years of relevant industry experience within Banking / Investment Banking Operations (Fund Servicing / Fund Accounting preferred).
• Demonstrated experience leading transformation programs (banking, financial services, or capital markets environments preferred).
• Ability to navigate complexity and ambiguity, identify key challenges, and drive solutions to successful outcomes.
• Strong understanding of broad business objectives, strategic implications, and alignment of initiatives to organizational goals.
• Awareness of industry trends, customer expectations, and emerging technological/operational innovations.
• Strong analytical skills, including ability to evaluate and quantify operational, business, and financial impacts of target operating model (TOM) changes.