Systems Engineering Senior Associate

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development?

At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed and believe you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that reflects the world we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to serve as trusted infrastructure for the global capital markets. The team delivers high-quality technology solutions by developing essential infrastructure capabilities, addressing client needs, and implementing data standards and governance.

Pay and Benefits

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension and retirement benefits
• Paid Time Off, Personal/Family Care, and other leaves of absence when needed to support physical, financial, and emotional well-being
• DTCC offers a flexible hybrid model of three days onsite and two days remote, with onsite attendance on Tuesdays, Wednesdays, and a third day determined by each team or employee

The impact you’ll have in this role

We are seeking an experienced L3 Messaging Platform Engineer to support and evolve our enterprise IBM MQ messaging ecosystem. This role is designed for a deeply technical engineer who goes beyond reactive support and helps drive the team toward a proactive, automation-first, and reliability-focused operating model.

The ideal candidate thrives in complex production environments, has strong L3 troubleshooting expertise, and brings curiosity and enthusiasm for modern messaging technologies, including containers, cloud platforms, and next-generation messaging architectures.

This role provides hands-on opportunities to influence platform strategy, engineering practices, tooling, automation, and operational maturity while partnering closely with L2 support teams, application owners, infrastructure teams, security partners, and other engineering groups.

Primary Responsibilities

• Serve as the L3 technical SME for IBM MQ and messaging technologies, providing advanced troubleshooting, design guidance, and resolution of complex messaging incidents across production and non-production environments.
• Partner closely with L2 support teams to improve operational maturity by shifting knowledge left through enhanced runbooks, tooling, automation, documentation, and clear escalation patterns.
• Lead problem management and root cause analysis (RCA) efforts, ensuring recurring incidents are fully understood, permanently remediated, and prevented from recurring.
• Design and implement proactive monitoring, alerting, and health indicators to identify leading signals of failure and reduce customer-impacting incidents.
• Identify repetitive operational failure patterns and engineer self-healing automation to automatically detect, mitigate, or recover from known failure scenarios.
• Build and maintain automation for MQ lifecycle operations, including provisioning, configuration validation, certificate management, health checks, and recovery workflows.
• Reduce operational toil by continuously replacing manual intervention with policy-driven, automated, and resilient solutions.
• Actively contribute to incident postmortems, blameless retrospectives, and reliability reviews, with a focus on systemic improvements and long-term remediation.
• Support and influence platform modernization initiatives, including containerized messaging, cloud and hybrid architectures, and CI/CD integration, where applicable.
• Collaborate with engineering, infrastructure, security, and application teams to deliver secure, resilient, scalable, and standards-compliant messaging solutions.
• Mentor engineers across L2 and L3 teams, promoting best practices in troubleshooting, reliability engineering, automation, and proactive operations.
• Operate with a strong Site Reliability Engineering (SRE) mindset, focusing on platform reliability, availability, scalability, resilience, and continuous improvement rather than reactive incident handling alone.

Qualifications

• Minimum of 10 years of related technology experience, with strong experience supporting enterprise production environments.
• Strong expertise with IBM MQ, including MQ IPT and Native HA, and experience with IBM App Connect Enterprise (ACE).
• Proven L3 troubleshooting experience, including complex incident analysis, performance troubleshooting, root cause analysis, and failure recovery.
• Strong experience working in Linux/Unix environments.
• Strong understanding of high-availability, resilient, and fault-tolerant system design.
• Experience with infrastructure and configuration automation tools such as Ansible, Chef, and Terraform.
• Experience with observability and monitoring platforms such as Splunk, Grafana, Prometheus, and APM6.
• Exposure to containerized messaging platforms and modern deployment models, including OpenShift/Kubernetes and cloud or hybrid environments.
• Ability to identify recurring operational issues and engineer long-term, sustainable solutions rather than relying on short-term workarounds.
• Proven ability to remain calm, structured, and decisive during major incidents while providing strong technical leadership and clear communication.
• Strong Site Reliability Engineering (SRE) mindset, with demonstrated experience improving system reliability, stability, and availability through engineering and automation rather than manual intervention.
• Strong ownership mindset with the ability to independently drive technical issues and initiatives through resolution.

Equal Opportunity and Compensation Statement

The salary range is indicative for roles at the same level within DTCC across all U.S. locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.